IT Support

Job Purpose
The primary role of the IT Support / Administrator is to manage IT operations at restaurant level. He will be responsible for identifying any IT related problems and their resolution, including network troubleshooting and firewall configurations.

Duties & Responsibilities

• Assisting in installation and configuration processes in the restaurants (e.g. POS system, back office computers, printers, etc).
• Highlighting technical problems and diagnosing them.
• Configuring and installing operating systems and making appropriate changes in the network as needed.
• Installing new software as needed and setting up new user accounts for employees.
• Requesting new hardware as directed.
• Providing on-site tech support, and performing operating system and hardware/software diagnostics as directed.
• Conducting after-hours follow-up/actions as needed.
• Analyzing computer hardware problems, rectifying them, servicing, and replacing parts when necessary.
• Acting as the liaison between users and the MIS team.
• Utilizing the agreed SLAs with vendors in taking IT services and reporting any breaches.
• Servicing and maintaining computer-related equipment such as printers, projectors, web cameras, and scanners.
• Managing Windows Server technology and Active Directory requirements.
• Preparing and implementing IT general training and guides for restaurant staff.
• Providing support and troubleshooting for Avaya/IP telephony.
• Maintaining and troubleshooting CCTV systems.
• Maintaining security systems such as firewalls, switches, and routers, and ensuring VPN connectivity between the restaurants and the head office systems.
• Implementing IT policies in the restaurants.