IT Supervisor

Job Description

KEY DUTIES AND RESPONSIBILITIES

Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

• Maintain existing information systems.
• Improve information systems in the hotel.
• Develop new programs for user departments to maximize use of computer system and be more responsive to management reporting requirements.
• Supervise staff (if any) and schedule computer time.
• Run confidential special reports as requested by Management through IT Manager.
• Implement information systems policies and procedures. Review system security and change passwords periodically. Limit access to computer room and confidential computer installations.
• Update computer operation manuals.
• Assist user departments in training newly hired staff and any problems pertaining to computer system operations.
• Implement the following control procedures:
• Data input controls
• Processing controls
• Output controls
• Error correction controls
• Co-ordinate with vendors on hardware maintenance and implementation of software upgrades and updates.
• Liaise closely with corporate office on software and computer related policies and ensure they are implemented.
• Co-ordinate closely with IT Manager on the implementation of software and hardware audit of various computers and software used in the hotel by the various departments.
• Prepare regular inventory of hardware and software installed in the hotel.
• Closely monitor information systems departmental costs and expenses.
• Implement and monitor computer and information systems related capital expenditures.
• Involve in all hotel projects related to Information, Communications and Technology.
• Perform other duties that may be assigned by the IT Manager.

Qualifications

Experience

• 4 years working experience in similar capacity, preferably in a multinational hotel.

Education / Training

• Degree or high diploma in computer science or related field.
• Technical qualifications – computer, office equipment, artistic, etc.
• Good spoken & written English.
• Good knowledge of Opera, MICROS POS, Oracle, SUN system & Microsoft products used in a hotel environment, a must. Experience in Call Accounting, Voice Mail, Fax Server, Windows Servers and Networking technologies are preferred.

Additional Information

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