IT Specialist

Company Description

Founded in 2003, Dr. Scent embarked on a journey to revolutionize the world of fragrances. Our passion for unique and high-quality scents has driven us to constantly innovate and expand. From our humble beginnings, we have grown into a brand synonymous with excellence in both home and commercial scenting solutions. Our journey reflects a commitment to enhancing everyday experiences through the power of scent.

We take pride in our customer service and aim to enrich your ambiance with the elegance and sophistication of our fragrances, making your space more relaxing and satisfying. In addition to our head office in Sharjah, we have kiosks located throughout the UAE, making our products easily accessible to a wide range of customers.

Role Description

This is a full-time on-site role for an IT Specialist at Dr. Scent in Sharjah. The IT Specialist will be responsible for network administration, troubleshooting IT issues, ensuring network security, and providing excellent customer service on IT-related matters. Additionally, the role will involve supporting and managing the company’s ERP system, ensuring smooth operation of business processes, and troubleshooting issues as they arise. The IT Specialist will also assist in digital marketing efforts by managing the company’s online presence and providing IT support for e-commerce and agency services.

Key Responsibilities:

1. Manage and administer the company’s network infrastructure.
2. Troubleshoot IT-related issues and provide timely solutions.
3. Ensure the security of the company’s network and systems.
4. Support and maintain the ERP system to ensure smooth operations across various departments.
5. Provide technical support for the company’s online presence, including website and e-commerce platforms.
6. Work with digital marketing teams to support online campaigns and social media activities.
7. Provide excellent customer service by assisting with IT-related queries and problems.
8. Maintain up-to-date documentation of IT processes and procedures.
9. Collaborate with other departments to optimize the use of technology in business operations.

Qualifications:

1. Network Administration and Troubleshooting skills.
2. Knowledge of Information Technology and Network Security.
3. Expertise in Customer Service and problem-solving abilities.
4. Experience with ERP systems and supporting digital operations.
5. Experience in the scenting or fragrance industry is a plus.
6. Bachelor's degree in Computer Science, Information Technology, or related field.

Industry: Retail

Job Type: Full-time

Pay: AED3,500.00 - AED4,500.00 per month