IT Specialist

Ready for a career move and be part of a dynamic team? We are looking for a new talent to play a vital role in our IT team working alongside a fantastic team.

WHAT IS IN IT FOR YOU :

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet21.

WHAT WE EXPECT OF YOU :

• Assist the IT Manager in the operation of all computer hardware and/or software installation and maintenance.
• Serve as secondary contact for all servicing of computer PC hardware and/or software.
• Manage technology/asset life-cycle, ensuring necessary equipment (PCs, servers, telecom-related etc.) is ordered and available.
• Accountable for disaster recovery and business continuity as it relates to technology.
• Foresee, identify and resolve system(s)’ performance problems.
• Ensure technology assets are secure and well-maintained in accordance with Rixos policies and standards.
• Install, monitor, and maintain telecommunications equipment including cabling and provide technical guidance as needed.
• Troubleshoot high-speed Internet access problems.
• Escalate problems as appropriate through IT Manager.
• Provide Desktop Support.
• Image desktops, install new software applications, apply patches, and map drives to correct server/network.
• HARDWARE: Support the Hotel in resolving hardware issues through escalation of issues with Hardware partners. This includes Computers, Servers, Routers, Switches, Cables, PABX, Monitors, Screens, Point of Sale devices, and other active components.
• SOFTWARE: Ensure that all Accor IT Policies and Guidelines are being applied in the hotel. Ensure that only original and properly licensed application programs according to the IT management’s policy and requirements are running on the hotel’s systems and computers. Maintain good relationships with Software suppliers and support the hotel in resolving Software issues by escalation of issues to Software suppliers.
• Move/add/change PCs/peripherals; migrate data when necessary.
• Maintain a full inventory of all hardware and software-related supplies.
• Maintain a log of all computer hardware and a log of all service calls on computer hardware.
• Manage configuration records, program files, and data files on the computer system.
• Monitor the performance of computer software and maintain logs of performance reports, error and integrity check reports, system malfunctions, and solutions.

Qualifications:

Diploma or degree in IT, fresher or 1-year experience in 4-5 star hotel.