IT Specialist

Key Responsibilities:

1. Manage and support the network infrastructure including setup, configuration, and maintenance to ensure seamless connectivity and optimal performance.
2. Provide technical support to staff, troubleshooting hardware, software, and network issues to maintain productivity.
3. Oversee security protocols to protect company data, including firewalls, antivirus software, and regular system updates.
4. Assist with the installation, configuration, and maintenance of IT equipment including computers, printers, servers, and other peripherals.
5. Monitor and maintain backups and disaster recovery plans to safeguard critical data and ensure business continuity.
6. Support the team by managing user accounts, access permissions, and software licensing.
7. Assist in the setup and support of design software used within the architecture industry (e.g., AutoCAD, Revit) and troubleshoot any related issues.
8. Keep systems updated and maintain inventory of IT assets to ensure efficient management and replacement planning.
9. Train staff on basic IT functions and best practices including network security and data privacy.

Requirements:

1. Bachelor's degree in Information Technology, Computer Science, or a related field.
2. Minimum 3-5 years of experience in IT support and network management, ideally within the architecture or design industry.
3. Strong knowledge of network management, troubleshooting, and hardware/software installation.
4. Proficiency in Microsoft Office Suite, Windows OS, and familiarity with design software support (AutoCAD, Revit) is a plus.
5. Experience with IT security protocols and disaster recovery planning.
6. Excellent problem-solving skills and the ability to work independently or within a team.
7. Strong communication skills to effectively support non-technical staff and handle diverse IT tasks.