IT Manager

Role summary:

The IT Manager will primarily support Iqarus and be responsible for designing, implementing, and maintaining the IT infrastructure, communication systems, and the application servers networks to a high standard across Iqarus and all its sites. Ensuring the integrity of high availability of servers networks and provide maximum performance for end users.

Duties and responsibilities:

• Overseeing all technology operations and evaluating them according to established goals.
• Representation of the Function as the Head of IT Team.
• Develop IT strategy as it relates to the organizations IT infrastructure (Servers, networks, firewalls, computers, information systems, applications, and communication systems).
• Manage and coordinate IT security resources with the objective of strengthening the organizations security posture and maximizing the overall effectiveness of all IT security services.
• Execution of Technology Infrastructure related projects for the development, enhancement, or decommissioning of the business IT infrastructure needs.
• Deploy Electronic Medical Records (EMR) system across Iqarus Clinics in collaboration with the EMR team and clinical team.
• Manage backup systems for servers across Dubai and project sites, effectively monitor backup systems on a regular basis.
• Ensure smooth delivery and operation of IT services by monitoring systems performance and health of the IT Infrastructure and its elements.
• Analyzing the business requirements of all departments to determine their technology needs.
• Conduct DR testing procedures for Iqarus IT Infrastructure.
• Carry out Infrastructure Projects as directed by Executive Leadership Team.
• Management of all information security cybersecurity controls, review of IT policy, and development and release of policy manuals and updates.
• Develop, manage, and track the IT departments annual budget and report on expenditure.
• Ensure that Iqarus IT infrastructure and security standards, policies, and practices are aligned with industry best practices.
• Oversee the technical implementation and continuous enhancement of the Information Security Management System (ISMS) to ensure the organization retains ISO 27001 certification.
• Maintain Cyber Essentials Plus compliance by managing security controls, conducting regular audits, and ensuring adherence to the certifications standards.

Qualifications:

• 10 years of experience working in IT operations, supervising technology teams, and overseeing large information technology projects.
• Excellent understanding of computer systems, security systems, networking, systems administration, databases, and data storage systems, and telecommunications systems.
• Demonstrate a deep understanding of Identity and Access Management, Security Architecture and Design, Network Security, Physical and Environmental Security, Cryptography, Application Security, Incident Response, and Cloud Security.
• Professional Qualifications in IT infrastructure related subject desirable.

Additional Information:

Key Skills:

Demonstrable knowledge of the following areas:

• Servers, virtual servers, cloud servers, and SAN hardware.
• WAN, LAN, and Wireless router and switch configuration and management.
• Windows Server Operating Systems (Server 2016 R2, Server 2019 and up).
• Security/AV Products (Trend Micro, Qualys, Endpoint encryption).
• Backup technologies (Veeam).
• Firewall technologies (Dell Sonicwall and Fortigate Firewalls).
• Virtualisation technologies (VMware).
• Cloud technology (Microsoft Azure).
• Active Directory, Group policies & Office 365 advanced administration.
• Cyber security technologies (Microsoft Intune, Proof Point).
• Service desk platform (Service Now).
• Avaya VOIP telephony.

Essential Capabilities:

• The ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies.
• The ability to gain others' support of ideas, proposals, projects, and solutions.
• Present arguments that address others' most important concerns and issues and look for win-win solutions.
• The ability to delegate responsibility and to work with others and coach them to develop their capabilities.

Remote Work:

No

Employment Type:

Contract