IT Managed Services Presales Manager

Ghobash Group

Dubai

AED 120,000 - 200,000

Job description

CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.

We are an IT Integrator & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain.

We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing.

CNS also has state-of-the-art network operation centers in Abu Dhabi and Dubai that develop in-house software and applications providing end-to-end solutions to our customers and partners.

Job Description

The IT Managed Services Pre-Sales Manager is responsible for supporting sales efforts by designing, proposing, and positioning IT managed services solutions tailored to customer requirements. This role bridges technical expertise and business strategy, working closely with sales teams, solution architects, and service delivery teams to develop compelling proposals, conduct proof-of-concepts (POCs), and ensure that solutions align with client business goals. The ideal candidate should have a strong understanding of cloud computing (AWS, Azure, GCP), cybersecurity, IT service management (ITSM), and digital transformation and be able to communicate the value of managed services to both technical and business stakeholders.

Responsibilities:

Pre-Sales Solution Development:
Assess Client Requirements – Engage with potential customers to analyze business needs, IT challenges, and transformation goals.
Develop Tailored Managed Services Solutions – Design service models covering:

Managed Security Services (SOC, SIEM, threat detection, IAM)
IT Service Management (ITSM) (Service Desk, ITIL-based processes, automation)
DevOps & Automation (CI/CD pipelines, Kubernetes, Ansible, Terraform)

Create Technical Proposals & RFP/RFI Responses – Prepare solution documents, technical designs, and pricing models.
Define Service Level Agreements (SLAs) & Operational Frameworks – Ensure clear definition of service commitments, KPIs, and operational workflows.

Support Sales & Business Development Teams:
Assist in client meetings, technical discussions, and deal structuring.
Conduct Solution Demonstrations & Proof-of-Concepts (POCs) – Showcase managed services capabilities through live demos.
Develop Business Cases & ROI Justifications – Present cost-benefit analyses and value-driven outcomes to decision-makers.
Engage with C-Level & IT Executives – Build strong relationships with CTOs, CIOs, and IT leaders to position managed services as strategic enablers.

Competitive Analysis & Market Positioning:
Research Industry Trends & Competitor Offerings – Stay updated on emerging technologies, automation, AI-driven IT operations, and security innovations.
Develop Differentiated Service Offerings – Identify gaps in competitor solutions and highlight unique value propositions.
Engage with Technology Vendors & Partners – Collaborate with Microsoft, AWS, Cisco, Palo Alto, VMware, and other strategic partners.

Collaboration with Internal Teams:
Work with Solution Architects & Service Delivery Teams – Ensure proposed solutions are feasible, scalable, and cost-effective.
Enhance Proposal & Documentation Processes – Create standardized proposal templates, pricing models, and presentations.
Support in Marketing & Thought Leadership – Provide input for whitepapers, case studies, and webinars to position managed services offerings.

Governance, Risk & Compliance (GRC) in Pre-Sales:
Ensure Compliance with IT Governance & Security Standards – Align solutions with ISO 27001, GDPR, NIST, ITIL, and local regulations.
Assess Vendor & Third-Party Risks – Evaluate cloud service provider security policies and integrations.
Define Risk Mitigation Strategies – Ensure business continuity and disaster recovery solutions are incorporated into proposals.

Qualifications

Minimum Qualifications:

Bachelor’s or Master’s degree in IT, Computer Science, Business, or a related field.

8+ years in IT service delivery, with 5+ years in a pre-sales managerial role.
Preferred certifications:

CISSP / CISM (for security-focused pre-sales)
TOGAF (for enterprise architecture solutions)

Technical & Business Expertise:

Cloud & Infrastructure – AWS, Azure, GCP, hybrid cloud, on-prem migrations.
IT Service Management (ITSM) – ITIL-based processes, ServiceNow, BMC Remedy.
Cybersecurity & Compliance – Managed security, SOC, SIEM, NIST, ISO 27001.
Automation & DevOps – CI/CD pipelines, Kubernetes, Terraform.
Financial Modeling & Pricing – Managed services pricing (per-user, per-device, tiered, subscription).

Desired Qualifications:

Master’s degree in IT
10+ years in IT service delivery, with 5+ years in a managerial role.