IT Field Technician

Job Title: IT Technician

Responsibilities:

1. Diagnose and resolve hardware, software, and network issues.
2. Provide technical assistance and training to end-users.
3. Install, configure, and maintain computer systems and peripherals.
4. Perform routine maintenance on IT equipment and systems.
5. Replace or repair defective components and hardware.
6. Ensure systems are up-to-date with the latest patches and updates.
7. Assist in the setup, configuration, and troubleshooting of network equipment such as routers, switches, and access points.
8. Monitor network performance and address connectivity issues.
9. Maintain accurate records of all work performed and issues encountered.
10. Document solutions and create user guides and support documentation.
11. Provide exceptional customer service and build positive relationships with clients.
12. Communicate effectively with clients to understand their technical needs and provide appropriate solutions.
13. Assist in the planning and implementation of IT projects.
14. Collaborate with other IT staff and departments to ensure project success.

Qualifications:

1. Education: Any degree or diploma
2. Experience: Previous experience in a technical support or IT field technician role.
3. Skills:

• Strong troubleshooting and problem-solving skills.
• Proficiency in Windows, Mac OS, and Linux operating systems.
• Knowledge of networking concepts and equipment.
• Excellent communication and customer service skills.
• Ability to work independently and manage time effectively.

Working Conditions:

1. Regular travel to client sites.
2. Possible weekend or evening work to perform maintenance or respond to emergencies.
3. Combination of office and field work, requiring flexibility and adaptability.

Salary:

Salary ranges based on experience, typically between AED 2500 to AED 4000 per month.

Job Type:

Full-time

Application Questions:

1. Do you have a valid UAE driving license?
2. How many years of IT technician experience do you have in GCC?

Application Deadline:

15/07/2024

Expected Start Date:

01/08/2024