IT Executive

We looking to hire an experienced IT Executive preferably female. who should be responsible for providing support to the end-user on hardware, software, and network-related problems.

Responsibilities:

· Assist all employees with any computer or IT related issues

· Create, add and modify user accounts and services across our various cloud platforms

· Understanding of virtual desktop environment and remote desktop technology

· Configure, deploy, and relocate desktops, laptops, printers, and any other related devices

· Identify, report, and respond to potential cyber security threats

· Setting up advanced network firewalls and switches

· Identify, troubleshoot, resolve, and document end-user system issues requests

· Ensure all requests are resolved promptly and with high-quality results

· Ability to organize, prioritize, and meet established deadlines

· Provide technical documentation for configurations and procedures

· Regularly perform cabling and equipment installation and software installation specially related to Graphic Designing

· Open and follow up with tech support from vendors such as internet providers, cloud solutions, consultants, etc.

· Research, design and deploy new solutions required by end-users

Required skills and experience:

· Excellent communication and personal skills especially in bi-lingual English/Arabic (speak, read and write) preferred

· Minimum 5 years of relevant experience in a help desk/IT support role

· Certifications such as A+ / Network + / Microsoft are preferred

· Experience in the set-up, configuration, and use of computer hardware, software, and networks

· Ability to communicate technical issues to technical and non-technical employees

· Proficient in troubleshooting and supporting Windows servers, VMWare, Hyper V, Windows 10/11, and Office 365

· Quick analytic response to resolve issues in any situation

· Self-motivated and willing to learn, as well as always find the solution

· Able to work in a fast pace environment

· Advanced level knowledge in the use of all office software (Word, Excel, Outlook, etc.)

· Basic understanding of Cloud Solutions & Cloud Computing

· Knowledge of wireless networks, set up maintenance and troubleshooting

· Knowledge of video conference systems, cell phones, smartphones, iOS, iPadOS, and other common hardware devices and software

· Experience providing remote support via phone and remote-control applications desired

· Experience supporting and configuring iPads/iPhones/smartphones in an enterprise environment preferred

· Experience in telecom, structured cabling, panels, switches, cameras, APs, etc.

· The ability to work under pressure in a high-pressure environment with numerous tasks handled simultaneously