IT/AV Supervisor at InterContinental Fujairah Resort

IHG IT/AV Supervisor at InterContinental Fujairah Resort in United Arab Emirates

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

The InterContinental Fujairah Resort is situated on the shoreline of the exquisite Al Aqah Beach, beneath the spectacular backdrop of the Hajjar Mountains. An exceptional destination where Arabian hospitality meets luxury. With 190 rooms, indoor & outdoor event space, restaurants & bar. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star resort presence.

Your Day to Day

As IT/AV Supervisor, you will oversee the hotel’s Information Technology (IT) and Audio-Visual (AV) systems. This role ensures smooth IT operations, network security, and high-quality AV support for hotel events, conferences, and guest services. The ideal candidate should have experience in hotel IT infrastructure, AV systems, and event technology management.

Some of your main role responsibilities are:

1. Oversee the hotel’s IT infrastructure, including servers, networks, Wi-Fi, and data security.
2. Maintain and troubleshoot property management systems (PMS), point-of-sale (POS), and guest-facing technology.
3. Provide technical support to hotel staff, ensuring minimal downtime for IT-related systems.
4. Manage software installations, updates, and backups to prevent data loss.
5. Ensure cybersecurity compliance, monitoring system vulnerabilities and implementing security measures.
6. Set up, operate, and maintain audio-visual equipment for conferences, meetings, and events.
7. Assist clients and hotel event teams with presentation setups, video conferencing, and live streaming.
8. Troubleshoot sound systems, projectors, LED screens, lighting, and other AV equipment.
9. Ensure AV setups meet hotel standards and guest expectations.
10. Maintain inventory of hardware, software, and AV equipment.
11. Ensure compliance with hotel IT policies, industry regulations, and data protection laws.

Ideally, you'll have some or all of the following competencies and experience we're looking for:

1. Degree/Diploma in IT, Computer Science, Electronics, or a related field.
2. 3+ years of experience in IT/AV support within the hotel or hospitality industry.
3. Strong knowledge of hotel property management systems (Opera, Fidelio, Micros, etc.).
4. Experience with Wi-Fi networks, CCTV, VoIP, and cybersecurity protocols.
5. Expertise in AV systems, including soundboards, video walls, projectors, and conference equipment.
6. Familiarity with event technology, live streaming, and video conferencing platforms.
7. Ability to troubleshoot hardware, software, and network issues efficiently.
8. Strong organizational and problem-solving skills.
9. Excellent communication and customer service skills.
10. Flexibility to work on-call, evenings, and weekends, as required.

In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the Room to Belong.

So what's your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking "Apply Online".

We are an equal opportunity employer.