IT Applications Specialist

Roles and Responsibilities

As a Specialist, IT – Applications, you will be responsible for ensuring the smooth operation of all resort software systems for Atlantis Dubai. You will support Assistant Managers with the following responsibilities:

• Troubleshooting application and in-room technology issues
• Escalating issues to vendors for support
• Documenting knowledge base articles for troubleshooting and configuration
• Application upgrades
• Project tasks and events setup

About You

Ideally, we would like you to have a Diploma in Computer Science or similar, with an understanding of IT processes and administrative tasks. Strong knowledge and practical experience of application support across hospitality solutions and integrations is essential. You should have:

• Experience in network switching and routing
• Monitoring, configuring, and networking cable management
• Strong communication skills
• The ability to prioritize and manage multiple workloads as well as last-minute requests

Other Desirable Skills/Qualifications

• Strong technical skills with the ability to troubleshoot
• Ability to work well in a team and independently
• Experience using Opera and Simphony
• Experience supporting guests within room technology
• ITIL or CoBIT certification is an advantage
• Thorough understanding of IT security concepts and principles
• Experience with Ethernet networking, LAN/WAN network technologies, the OSI model, TCP/IP, switching, routing, Wi-Fi, IP addressing, DHCP, DNS, and VLANs

Desired Candidate Profile

• Productivity Applications:

  • Word Processors: Software like Microsoft Word or Google Docs
  • Spreadsheets: Programs like Microsoft Excel or Google Sheets
  • Presentation Software: Tools like Microsoft PowerPoint or Google Slides
  • Email Clients: Applications like Outlook or Gmail

• Enterprise Applications:

  • ERP Systems: Comprehensive systems like SAP, Oracle, or Microsoft Dynamics
  • CRM Software: Tools like Salesforce or HubSpot
  • SCM Software: Applications like Oracle SCM or SAP SCM
  • HRMS: Tools such as Workday or ADP

• Data Management Applications:

  • DBMS: Software like MySQL, Oracle, or Microsoft SQL Server
  • Data Analytics Tools: Programs like Tableau, Power BI, or Google Analytics
  • BI Applications: Software tools for collecting and analyzing business data

• Collaboration and Communication Tools:

  • Project Management Software: Tools like Trello, Asana, or Jira
  • Collaboration Platforms: Applications like Slack, Microsoft Teams, or Zoom
  • Document Sharing and Cloud Storage: Services such as Google Drive, Dropbox, or Microsoft OneDrive

• Web and Mobile Applications:

  • Web Browsers: Applications like Google Chrome, Mozilla Firefox, and Microsoft Edge
  • Mobile Apps: Applications for smartphones and tablets
  • E-commerce Platforms: Applications like Shopify, WooCommerce, or Magento

• Security Applications:

  • Antivirus Software: Programs such as Norton, McAfee, or Bitdefender
  • Firewall Applications: Software for monitoring network traffic
  • Encryption Tools: Software like VeraCrypt or BitLocker