IT Applications Specialist

Pre-Go-live:

1. Oversee the implementation and acceptance testing of terminal IT applications contracted with suppliers.
2. Plan and develop the processes and procedures for future operations, in collaboration with the IT team.
3. Continuous review of intended IT installations and time-schedule to secure a timely go-live.
4. Understand and develop interfacing system between Applications, SQL and Oracle Database Management.

Post Go-live:

1. Ensure the IT Infrastructure systems (hardware, software, equipment systems) are always available and accessible to designated users 24x7.
2. Actively respond to incidents, following incident management practices.
3. Effectively manage service contracts, SLAs, and OLAs.