IT Analyst

Job Description

1. Support & Maintenance of T.T. infrastructure including telecommunications.
2. Implement technology-related processes, systems, and telecommunications.
3. Installation of software/hardware upgrades in compliance with Fairmont Hotels & Resorts corporate policies and legal requirements.
4. Responsible for daily backup and restores.
5. Monitor technology and telecom mailbox and ensure call resolutions within the service levels.
6. Maintain up-to-date detailed knowledge and records of all systems security, contingency plans, internal controls, and standards.
7. Perform routine daily clerical functions regarding the integrity of computer systems.
8. Other duties as assigned.
9. Support AV.

Qualifications

1. Excellent organizational, follow-through, and communication skills.
2. Exceptional problem resolution abilities.
3. Strong guest interaction skills.
4. Strong technical background, with specific requirements as follows:
5. Detailed knowledge of operating systems including Win7.
6. Knowledge in management of operating of PMS (Micros-Fidelio), PABX/Voicemail/Call Accounting, RIS, Sales, and Catering.
7. 1-2 years of experience in an IT role in a fast-paced luxury hotel/conference environment.
8. Microsoft Certified Software Engineer.
9. Understanding of Cisco Networking Equipment.
10. Understanding of TCP/IP networks.