IT Administrator

Job Title: IT Administrator
Job Location: Dubai
Roles & Responsibilities

• Manage and maintain cloud computing environments, with a focus on Microsoft Azure.
• Administer and support virtualization platforms, particularly VMware.
• Manage Azure Active Directory and ensure seamless integration with other systems.
• Maintain and manage Windows servers, Exchange environments, and SharePoint configurations.
• Manage and maintain Mimecast email security solutions.
• Ensure endpoint security using Sophos XTR and Sophos firewalls configurations.
• Perform regular backups and restore operations using Acronis/OneDrive backups.
• Deploy and manage Intune policies for device and application management.
• Provide technical support, firmware updates, patch management, and troubleshooting software, applications, and hardware.
• Monitor system performance and security, ensuring compliance with best practices.
• Document IT procedures and maintain accurate records of configurations and changes.
• Ensure user accessibility, utilization, and stability with required application updates and performance of their machines.
• Knowledge of IT onboarding and offboarding new users, servers, and services as per the company policy and best practices.

Experience & Education

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Minimum of 3-4 years of experience in IT support and IT systems administration roles.
• Extensive experience in cloud computing, specifically Microsoft Azure.
• Proficiency in virtualization technologies, particularly VMware.
• Strong knowledge of Azure Active Directory and Windows server environments with patching.
• Experience with 365 Exchange and email security solutions like Mimecast.
• Experience with endpoint security solutions, especially Sophos.
• Knowledge of backup solutions such as Acronis.
• Experience deploying and managing Intune policies.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience in network troubleshooting and configuration of network switches, NAT/Access policies as per best practices.
• Strong problem-solving and analytical skills.

• System and Network Administration:

  • Install, configure, and maintain servers, network devices, and workstations.
  • Manage local area networks (LAN), wide area networks (WAN), and virtual private networks (VPNs).
  • Ensure the performance, availability, and security of the organization’s network infrastructure.
  • Monitor system performance, troubleshoot issues, and ensure uptime by responding to system failures.

• Server Management:

  • Install, configure, and maintain Windows Server, Linux, and Unix systems (depending on the organization's environment).
  • Ensure the proper configuration of active directory, DNS, DHCP, and other essential server roles.
  • Handle the installation and maintenance of server software, security patches, and updates.

• Security and Access Control:

  • Implement and maintain security measures such as firewalls, antivirus software, and intrusion detection/prevention systems.
  • Ensure that user access and permissions are correctly set up, with strong password policies, user authentication, and authorization controls.
  • Monitor and analyze security alerts to prevent breaches or attacks.
  • Regularly update and patch systems to protect against vulnerabilities.
  • Perform data backups and ensure the integrity of backups through routine testing.

• Software and Hardware Management:

  • Manage the deployment and licensing of essential software and applications, ensuring compliance with licensing agreements.
  • Track and maintain hardware assets, including computers, printers, and network devices, ensuring proper functioning and replacements.
  • Troubleshoot and resolve software and hardware issues, providing technical support to users when needed.

• User Support and Help Desk:

  • Provide technical support to employees by troubleshooting hardware, software, or network issues.
  • Serve as the main point of contact for IT-related problems and offer solutions in a timely and professional manner.
  • Create and manage user accounts, assign permissions, and help users with configuration changes and system access issues.

• Backup and Disaster Recovery:

  • Set up and manage backup systems to ensure data is regularly backed up and can be recovered if necessary.
  • Implement and test disaster recovery plans to ensure the organization can quickly recover from system failures, data loss, or cyberattacks.
  • Monitor and review logs to track backup health and completion.

• System Monitoring and Optimization:

  • Continuously monitor system performance using tools like Nagios, Zabbix, SolarWinds, or Splunk.
  • Optimize server and network performance, making adjustments to configuration settings as needed.
  • Regularly check system logs and reports to identify potential issues and proactively resolve them.

• Documentation and Reporting:

  • Maintain up-to-date documentation of all IT systems, configurations, and procedures.
  • Create and maintain inventories for hardware and software assets, including licenses and maintenance records.
  • Generate reports on system performance, security audits, backup status, and user issues.

• Collaboration with Other Teams:

  • Work closely with other departments (e.g., development, network security, and operations teams) to ensure IT systems align with business needs.
  • Provide support for other IT staff in implementing projects or troubleshooting complex issues.