IT Administrator

We are currently seeking a qualified, knowledgeable IT Admin Executive to help our company develop, use, and integrate IT systems. He/she will be responsible for troubleshooting and resolving technical problems and providing training to users to maximize the productivity value of technology in business.

Responsibilities:

1. Troubleshoot LAN/WAN network issues and provide effective solutions.
2. Provide IT support for internal and remote users.
3. Experience in managing FortiGate firewall and VPNs.
4. Coordinate with the ERP team for backend changes, bug reports, and error resolution.
5. Provide end-user support for the ERP system, addressing issues, answering queries, and resolving problems.
6. Maintain records of changes made to the ERP system and their impact.
7. Basic understanding of Accounting, HR, Procurement process.
8. Handle Windows OS, Server 2019, Active Directory, Domain Controller, DNS, DHCP, IIS server, and file server.
9. Identify and resolve issues related to software, hardware, network, LAN, Wi-fi, CCTV, printers, scanners, telephony, and attendance systems.
10. Troubleshoot issues with office applications such as Outlook, Word, and Excel.
11. Administer Google Workspace, including user account management and email administration.
12. Knowledge in SQL server management and daily server backups.
13. Manage the procurement of IT equipment, license renewal, work with suppliers, contracts, and make upgrade recommendations.
14. Assist in employee onboarding and offboarding processes.
15. Update company website through WordPress and manage company LinkedIn account.
16. Manage PABX system.
17. Ensure timely data backups and patching of operating systems and applications.
18. Experience in endpoint security, including antivirus and malware management.
19. Perform routine preventive procedures and maintain IT rooms, including hardware checks.

Qualifications:

Bachelor’s degree in Information Technology or related field.

Minimum 4 years’ experience in IT support roles.

Hands-on experience in hardware and software installation and troubleshooting.

Strong knowledge of network troubleshooting, ERP administration, and Google Workspace.

Experience with FortiGate firewall and VPN management.

1. Proficiency in SQL server management.
2. Familiarity with Windows OS, Active Directory, DNS, DHCP, and server maintenance.
3. Excellent problem-solving and communication skills.
4. Ability to work independently and collaboratively in a team.
5. Relevant certifications (e.g.: CompTIA A+, Network+, Security+, CCNA, MCSE) are a plus.

A preferred candidate would need to be currently located in the UAE and possess at least 3 years of prior work experience within the country. As this role is a replacement, the selected candidate should be capable of commencing within 2 weeks to facilitate onboarding, handover, and training procedures.