istant Team Leader

Job Responsibilities

• Manage the daily activities program and its delivery
• Attend to phone and email inquiries and provide timely and professional customer service to all incoming queries
• Design, organize and deliver seasonal activity programs
• Coach and mentor counselors while ensuring their continuous growth and development
• Ensure Forbes Guide service standards are delivered across the department and all SOPs are implemented and maintained
• Have thorough knowledge of all activities programs and coordinate necessary details with other involved departments (F&B, Security, Aquaventure etc.)
• Oversee, carry out and assist in games and activities in the Kids Club or outdoor activities
• Monitor the Kids Club and Nanny Services operations and overlook the bookings
• Monitor expenses and assist in maintaining departmental budget using company internal systems