istant Spa Manager

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Four Seasons Hotels And Resorts

Dubai

AED 60,000 - 120,000

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Yesterday

Job description

Assisting the Spa Management to achieve departmental goals such as People development (coaching, training, standard testing) and ensuring active communication with Supervisors and employees.
Contributing to Product enhancement (spa menu engineering, new policies, sourcing new retail) and Profit achievement (Upselling programs, Retail goal, maximizing Team incentive programs).
Developing Retail and Wellness offerings based on the latest industry trends.
Actively promoting Membership sales and ensuring members' satisfaction.
Ensuring Spa membership departmental budgetary goals are achieved.
Handling Spa and Fitness guests and members interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; meticulously respecting guest needs for privacy, taking ownership of guest concerns and requests, and acting decisively to ensure guest satisfaction when glitches occur.
Having a thorough understanding and knowledge of all hotel facilities, Spa, and Recreation facilities and effectively and accurately recommending products and services in a sensitive and personalized manner to Guests and Members.
Assuming training responsibilities when required; demonstrating a high degree of standards awareness; promoting teamwork and acting as a role model.
Actively participating in daily briefings, departmental meetings, and scheduled training sessions.
Displaying warmth, care, and genuine enthusiasm when dealing with guests, spa members, and internal customers; living the Golden Rule.