istant Manager - Front Office

Be among the first applicants.

Grand Hyatt

Dubai

AED 120,000 - 200,000

Be among the first applicants.

Today

Job description

To assist revising and updating of the Departmental Operations Manual on an as needed basis.
To maintain the Daily Log Book.
To assist in planning the weekly roster and work schedules to ensure that the work place is adequately staffed to handle the level of business.
To maintain the work place bulletin board.
To submit all guest / staff incident reports.
To report “Lost and Found” items.
To attend Daily Operations Meeting.
To ensure that all Front Office employees deliver the brand promise and provide exceptional guest service at all times.
To ensure that Front Office employees provide excellent service to internal customers as appropriate.
To ensure that all Front Office employees are familiar with the hotel’s products and services, current promotions, policies and other important information.
To assist in implementing consistent guest recognition programmes and maintains a relevant guest history database.
To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
To personally and frequently verify that guests are receiving the best possible service during check-in and check-out.
To ensure that the area is managed well by the respective team and deliver the brand promise.