Internship - Customer Care Center Coordinator (m/f) / Dubai

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the internship of Customer Care Center Coordinator intern and you will be part of experienced Customer Care Centre representatives, supporting the team to coordinate the daily activities for the sub zone region including UAE, Oman, Qatar, and Bahrain.

In addition, you will provide support functions for several offices aiding in meeting customers’ needs during critical times to ensure performance demands.

Your role:

• Serve as the first point of contact for Siemens Healthineers customers.
• Receive customer requests (service calls, emails, tpF) for corrective maintenance, preventive maintenance, and application trainings.
• Coordinate with customers to schedule field service activities and resources to ensure customer expectations and commitments are met.
• Create and monitor notifications for CSEs and APPS specialists.
• Coordinate dispatch activities of the CSEs for onsite visits, preventive maintenance visits, and APPS visits.
• Provide support, information, prioritization, and coordination of assignments for field service engineers of all service and application dispatches.
• Ensure all service requests and dispatches are well detailed, coordinated, prioritized, and organized for review and follow-up action.

Your expertise:

• You are studying Biomedical Engineering (preferred), Electronics/Electrical Engineering/Clinical Engineering, or related courses of study.
• Excellent organizational, interpersonal, and communication skills.
• Knowledgeable in Microsoft Office products.
• Knowledge in SAP MM and SD modules is an advantage.
• You are a student and enrolled at a university in the UAE.
• You will be available for at least 6 months, preferably longer.
• Proficiency in English is a must.

To find out more about the specific business, have a look at Siemens Healthineers United Arab Emirates (siemens-healthineers.com).

Who we are:

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become part of a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As an equal opportunity employer, we welcome applications from individuals with disabilities.