Internet Sales Team Representative

Earn an uncapped & competitive bonus and join a growing international healthcare insurance company!

TeamCigna

In order to service our international client base you must be able to work shift patterns:

Hours of operation: 24 hours – 6 days per week

About Cigna:

Do you love sales and speaking to customers to help them find the product they need? Have you worked in sales in a highly regulatory environment? You might be just the person we are looking for!

Cigna is a global health service company dedicated to helping people improve their health, well-being, and sense of security.

As an employee, we care about your career health too. That’s why when you work with us, you can count on a different kind of career - you’ll make a difference, learn a lot, and change the way people think about health insurance.

The Position:

Reporting to the Telesales Manager, you will be responsible for handling incoming queries from web-based customers to meet their needs, with the goal of closing the sale. You will also be responsible for generating sales through outbound calls to leads generated via the website and work to problem solve and ensure an accurate, efficient, and smooth sales process.

Main Duties / Responsibilities:

1. Respond to all customer inbound & Internet enquiries relating to eligibility, plan benefit coverage, policy terms and conditions and strive for first call resolution.
2. Achieve sales targets pre-determined by management.
3. Communicate regularly with members.
4. Achieve / exceed set productivity and quality standards.
5. Adhere to regulatory targets within our territorial limits.
6. Sell with integrity and treat customers fairly.
7. Interface effectively with internal colleagues, the client management team, the medical team staff, etc. to resolve customer issues.
8. Maintain accurate records and files as required.
9. Actively support other team members and the achievement of team objectives.
10. Provide support to less experienced team members.
11. Identify potential process improvements and make recommendations to Team Leader.
12. Carry out other ad hoc tasks as required to meet business needs.

Skills / Experience:

1. Strong customer focus with ability to identify and solve problems.
2. Excellent interpersonal skills.
3. Good verbal and written communication.
4. Ability to exercise judgement.
5. Ability to organise, prioritise and manage workflow.
6. The ability to work well in a team environment.
7. Basic system navigation and Microsoft application skills.
8. Regulatory awareness.
9. Proven track record in telemarketing insurance sales inbound and outbound, ideally in a non-advised sales process.
10. 1 – 2 years’ experience in health industry, insurance background or outbound sales background.
11. Drive for results.
12. Peer relationships.
13. Personal learning.
14. Priority setting.

Problem solving:

Please ensure that you are able to meet the shift requirement outlined above and also are able to demonstrate on your application your sales experience within a highly regulated environment.

About Cigna Healthcare:

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.