International Marine Service Engineer

Every day, we get opportunities to make a positive impact on our colleagues, partners, customers, and society. Together, we are pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Responsibilities:

Directly responsible for the Field Service Job Execution of the following products: Pure Ballast System, Marine Separators, Freshwater Generators, and Plate Heat Exchangers. Responsibilities include:

1. Quality of Service report
2. Updating reports and settings in CRM tool
3. Timely update of timesheets
4. Customer satisfaction survey report

Indirectly responsible for the overall Regional Service & Marine objectives and growth targets.

Key Tasks:

• Undertaking servicing of equipment as per customer satisfaction and on time.
• Meeting Field service KPIs aligned with customer requirements.
• Exploring business development opportunities.
• Supporting warranty claim handling.
• Exploring opportunities for new performance agreements/service contracts.
• Acquiring up-to-date technical knowledge about products and applications.
• Capturing and updating installed base.

Safety:

• Ensure use of adequate Personal Protective Equipment (PPE) during every service visit.
• Adhere to safety instructions/policy diligently.
• Report safety issues and ensure safe working conditions.

Market Intelligence, Customer Insight, Customer Satisfaction:

• Resolve customer complaints in the shortest possible time.
• Proactive recommendation to customers for timely purchase of spares.
• Follow up on actions and promises made to customers.
• Communicate product-related change notifications.
• Train customers on installed products.
• Receive/gather customer insights and feedback and communicate/act on them.
• Communicate sales leads to the sales organization.