Insurance Specialist

Job Description

• To provide MashreqBank customer's financial services which exceed the customer's expectations by delivering an unbiased, competent, timely and seamless service.

Responsibilities

• Achieve monthly Insurance FER / Premium & individual target
• Proactively work towards satisfying the needs of the customer through REAC.
• Acquire, develop and strengthen Insurance acquisition through effective relationship management in accordance with business goals
• Contribute to Front-line staff through accomplishment of Insurance FER / Premium targets by training and skilling Mashreq Staff to confidently promote Insurance products
• Manage and develop relationships with new and existing customers through professional consultative financial analysis
• Active sourcing and prospecting of customers for Wealth Insurance products
• Up selling, cross-selling, providing regular market information updates and trend analysis
• Ensure superior customer service thereby contributing to the overall customer experience of Mashreq
• Profile each and every customer met to understand their needs.
• Customer retention is also the IS responsibility.
• Take ownership of customer complaint on Insurance. Co-ordinate with respective teams and Insurance providers for resolution
• Be a team player and contribute to achievement of goals based on the Key Performance Indicators
• Provide constructive and constant feedback on improvement of: Insurance products, services, processes which may either reduce cycle time or costs or enhance customer satisfaction.
• Minimizing Insurance attrition.
• Customer acquisition through sales to walk-ins and through tracking the activities viz. Contacts to Appointments kept and Appointment kept to Sales.
• Meeting with the set service standards (indicators and surveys).
• Reduction of rework and rejects of application forms
• Contribute towards acceptable audit rating for the Bancassurance Business

Qualifications

• Thorough knowledge of products, services policies and processes of Insurance & Retail banking in MashreqBank.
• The job holder will have to possess the following skills:
• Problem Solving skills.
• Communication skills.
• Interpersonal skills.
• Ability to work under pressure.
• Computer literacy.
• The job holder should be a University Graduate with 2-3 years banking / Financial Services experience or experience in any other service industry.
• The staff will have to deal with unstructured and complex customer problems related to the Insurance products & Bank
• Taking ownership of customer problems and handling it till final resolution through coordinating with other partners.
• Staff has to log every customer complaint, inquiries and forward to CRU.

Competencies

• Commitment to Results Level 2
• Communication Skills Level 2
• Customer Focus Level 3
• Influence and Negotiation Level 3
• Planning and Organizing Level 2