Insurance and Investment Advisor

Job Purpose:

To provide Mashreq Bank customer's financial services which exceed the customer's expectations by delivering an unbiased, competent, timely and seamless service.

Key Result Areas:

1. Achieve monthly Insurance FER (Business Banking) & individual target
2. Proactively work towards satisfying the needs of the customer through REAC
3. Acquire, develop and strengthen Insurance acquisition through effective relationship management in accordance with business goals
4. Contribute to Front-line of Branch staff through accomplishment of Insurance FER targets by training and skilling SSOs to confidently promote OTC Insurance products
5. Manage and develop relationships with new and existing Personal Banking customers through professional consultative financial analysis
6. Active sourcing and prospecting of Personal Banking customers for Wealth Insurance products
7. Up selling, cross-selling, providing regular market information updates and trend analysis
8. Ensure superior customer service thereby contributing to the overall customer experience of Mashreq
9. Profile each and every customer met to understand their needs. Customer retention is also the SSOs responsibility
10. Improve on service levels at the branches
11. Take ownership of customer complaint on Insurance. Coordinate with respective teams and Insurance providers for resolution
12. Be a team player and contribute to achievement of goals based on the Key Performance Indicators, in the Branch. Also to support and coach new staff to make easier their assimilation in the MB family

Provide constructive and constant feedback on improvement of:

• Insurance products, services, processes which may either reduce cycle time or costs or enhance customer satisfaction
• Minimizing Insurance attrition
• Customer acquisition through sales to walk-ins and through tracking the activities viz. Contacts to Appointments kept and Appointment kept to Sales
• Increasing share of wallets of high risk customers to prevent an easy exit
• Meeting with the set service standards (indicators and surveys)
• Ownership of customer complaints
• Reduction of PIR
• Contribute towards acceptable audit rating for the Branch

Knowledge, Skills And Experience:

University Graduate

CISI Certification holder

3-5 years of experience in the same field

The job holder will have to possess the following skills: Problem Solving skills, Communication skills, Interpersonal skills, Ability to work under pressure, Computer literacy