Inside Sales Representative

This individual will be the front line to customers and will work with both internal and external customers, primarily over the phone. Portraying a positive, professional, friendly and helpful company image is critical. This position has a variety of responsibilities required to manage, grow and solicit new business to meet their assigned customer's needs and expectations including, but not limited to:

50% SALES GENERATION

• Increase revenue through new lead generation, new sales to inactive customers and increase sales to existing assigned customers.
• Create sales tools to assist in achieving sales growth.

50% CUSTOMER MANAGEMENT

• Single-Point-of-Contact to customer. Ensure your customer's needs and expectations are met. Follow through with requests to completion.
• Contact customers who haven't purchased within 3 months to understand why and take necessary actions to drive future ordering.
• New customer orientation: Conduct introduction and provide welcome packet.
• Follow-up after first order making sure their first transaction with us was highly satisfactory.

Minimum Requirements

• Minimum 5 years Sales, Marketing or Customer Service related experience in a manufacturing environment.
• Advanced PC skills: Microsoft Word, Excel, Outlook, Windows, typing and 10-key data entry.
• Excellent communication skills: written, telephone, speaking, reading and listening.
• Individuals in the position must be results oriented, organized, able to multi-task, work in a fast paced team environment and possess a strong customer-focused attitude: highly personable, accurate, relates well with people, service oriented, and a positive attitude.
• Ability to meet and exceed customer satisfaction, and resolve dissatisfaction.
• Effectively manage work situations of moderate complexity, which could impact company image and/or sales dollars and costs.
• General office equipment: fax, copier, scanner, etc.

Demonstrates proficiency in the following competencies:

• Responsive to change: Adapts quickly to changing circumstances.
• Individually responsible for results: Engages in activities and experiences that strengthen contribution to the organization.
• Model collaboration and commitment: Focuses on team success before individual success.
• Focus on customers: Creates an experience for customers that delights them by providing exceptional value and service.
• Demonstrates operational excellence: Continually looks for new and better ways to get things done and shows functional/technical proficiency in work.
• Demonstrates effective self-management: Seeks to understand and act upon improvement opportunities.

LEADER COMPETENCIES:

• Accountability for Results: Translates goals/objectives into actionable plans and results.
• Build and lead effective teams: Attracts and retains the best people. Optimizes peak performance through development & coaching.
• Foster change and innovation: Seeks solutions that strengthen quality, value, service and effectiveness.
• Create value for customers: Anticipates and responds to market trends and opportunities.
• Demonstrate business acumen and business agility: Demonstrates functional/technical proficiency, engages in effective operational and strategic planning.