Information Technology Support Technician

IT Support Technician – Onsite Technology, End-user Support & Enablement would be part of team responsible to managing Onsite IT infrastructure in close working with the team.

Focus will be on providing on the ground support for end user workplace services, datacenters, projects, asset management, procurement and VIP users. The team will also be called on to support remote support desks for tasks that require onsite intervention and also for critical incidents that impact the business unit and operations.

Key Responsibilities:

• Provide onsite support to all supported Transport & Logistics brands and business Units (as appropriate) for incidents / requests assigned to the Onsite Technology.
• Directly responsible for activities pertaining to Asset Life Cycle management (Install / Move / Add / Change / Decommission) support for IT equipment (PCs, Laptops, Printers, Servers).
• Support and advice for Facilities Management/Office Services regarding office move planning.
• Support Hardware and Software asset management/tracking/auditing for devices not connected to the network and according to Maersk Line global processes.
• Engage with business to conduct IT clinics / trainings as appropriate.
• LAN cabling troubleshooting and coordinate for troubleshooting other local IT infrastructure issues.
• On-call support for critical incidents outside of normal business hours and emergency situations as part of Business Continuity Plan requirements.
• Support for other locations/offices as appropriate (geographical scope for service coverage to be confirmed – this will require some travel).
• Ensure Cyber Security standard processes are followed for services provided.
• Provide VIP support to selective customers as per SLA and agreement.
• Assist respective Area IT Lead with procurement of requested hardware according to Maersk purchasing procedures.
• Act as local project coordinator for hardware/software upgrades, country cluster and/or regional consolidation activities and other agreed technical Warehouse and Office Move projects.
• The role primarily requires the day-to-day support of the Warehouses located in the free zone, Dubai south and Industrial city.
• This requires a lot of running around and hence the incumbent to stretch for long hours post normal business hours and support changes during weekends.
• Lot of flexibility and willingness to go the extra mile and out of the box thinking for solving challenging problems.
• Role not typical of a service desk function with a set job routine or tasks. Need to adapt, navigate, solve, and resolve to varying problems thrown at the same time.
• The role typically involves supporting RF Guns, label printers, network infrastructure and HP laser jet printers.
• Cabling support and full understanding of project management technology for setting up of Warehouses and implementing the same.
• Support the various meeting room infrastructure for the conference rooms and for Data center management/maintenance and support for BAS Tower Office.
• Procurement relates support for all IT Hardware Infrastructure for UAE Area which comprises of UAE, Oman, and Qatar.