Information Technology Support Specialist

Summary: The Support Specialist IT Services is responsible for assisting in IT services delivery, IT support & maintenance services for both clients and internal teams, as well as aligning with projects initiated by the HQ IT team.

Responsibilities:

• Provide general IT support services in a serviced office environment with mostly multi-national clients.
• Coordinate with regional IT teams on Application and Infrastructure projects.
• Handle IT support and training needs of our own staff.
• Pro-actively develop and deploy IT services and packages for our clients and improve our service revenue. Assist our Sales team in pre-sales activities related to IT infrastructure.
• Take part in any other regional IT initiatives as directed by the HQ.
• Vendor management of IT fixed assets, internet infrastructure, server room facilities, and TEC IT equipment.
• Troubleshoot network, workstations, printers, and servers.
• Hardware and software installation and configuration.
• Incident management of outsourced company.
• Computer software installation, security, updates, and user troubleshooting.
• Assist with IT procurement and audit on quality and cost control.

Requirements:

Primary Technical Skills:

• Experience in IT infrastructure management.
• Knowledge of network equipment.
• Experience with Microsoft Windows, Mac, and/or Linux desktop operating systems in a network.
• Knowledge in MS Office Suite, Mac OS, and smart devices support.

Secondary Technical Skills: IP Telephony deployment or maintenance experience; Experience with Microsoft SQL Server administration and support.

Qualifications:

• Higher Diploma in Computing or Bachelor Degree in Science or above.
• At least 2-3 years of experience in front-line IT support in a multi-national company.
• Professional Qualities: Good command of English communication skills; Excellent technical problem-solving and analytical ability; Pro-active; Able to anticipate and tackle potential problems; Ability to deal with global business users at all levels; Analytical & Conceptual thinker.
• Excellent and up-to-date technical skills.
• Ability to work independently with good time management.
• Good verbal and written communication.
• Ability to maintain good business relationships with clients.