Information Technology Support Engineer

Job Responsibilities

1. Technical Support: Provide troubleshooting and problem-solving assistance to users experiencing technical issues with hardware, software, or network systems.
2. System Maintenance: Install, configure, and maintain hardware and software, including updates, patches, and upgrades to ensure systems run smoothly.
3. Network Management: Monitor and manage network performance, ensuring connectivity, and addressing issues like slow speeds, outages, or network failures.
4. User Training: Educate end-users on the use of software, hardware, and systems, often through training sessions or creating user manuals.
5. Incident and Problem Management: Track and document issues, ensuring that they are resolved in a timely manner. Manage and escalate more complex problems to higher-level support teams.
6. Security Monitoring: Help with the implementation of security measures like firewalls, antivirus programs, and encryption protocols to protect against cyber threats.
7. Backup and Recovery: Ensure that data backups are regularly performed and assist in data recovery in case of system failures or data loss.
8. Hardware and Software Procurement: Advise on the selection, purchase, and installation of new IT equipment and software.
9. System Performance Monitoring: Regularly monitor systems for performance issues, ensuring the optimal functioning of all IT infrastructure.