In Room Dining Supervisor

What You'll Get

Benefits

As an In-Room Dining Supervisor at The Lana, Dorchester Collection Dubai, here are just some of the great benefits you will receive:

1. Competitive Salary Package
2. World-class Development Opportunities
3. Complimentary stays with breakfast included in our sister Dorchester Collection hotels. Stay up to twice a year at each hotel!
4. 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
5. Meals on Duty
6. Private Medical Insurance
7. Life Insurance
8. Annual Flight Allowance
9. Company Accommodation
10. Company provided transportation to and from work
11. Uniform provided by the Company with complimentary laundry
12. Service Charge

What You'll Do

You’ll love what you do and take pride in delighting our guests:

You will be responsible for spearheading the day-to-day operations of In-Room Dining to ensure our guests receive nothing but the best experience. You’ll also be responsible for hiring, mentoring, and developing the team by implementing a cohesive training and development program within the department.

Our values of Passion, Personality, Respect, Working Together, and Creativity guide us each and every day. As Supervisor Room Service, you’ll have the opportunity to bring these to life and continue to create our legacy.

You are in charge of monitoring revenue targets and ensuring these are achieved and exceeded. Simultaneously, all costs are controlled within pre-set budgets including beverage cost, payroll, and other expenses.

By holding a daily service briefing, you ensure the full team is well informed of the daily happenings around the hotel. During your daily routine, you liaise with other departments when required to ensure an immaculate presentation of your outlet and high standards of cleanliness are upheld at all times, including furniture, equipment, floors, fixtures, and fittings.

In collaboration with your service team, you ensure fantastic quality of beverage preparation, presentation, and beverage inventory control. You liaise with the guest service department daily to ensure all VIP amenities are planned, arranged, and delivered accordingly.

Conduct minibar spot checks on a regular basis to ensure the minibars are well (re)stocked and presented at all times, consumption is charged and stock is accounted for correctly. The items shared are the essence of a day in the life of an In-Room Dining Supervisor, but we’ll make sure you are provided with specifics on how we care for our hotel.

What You'll Bring

You’ll bring your unique personality and passion to the role and the team with your can-do spirit and a positive attitude at all times. You have a talent for delighting guests by leading a team of passionate individuals and striving for excellence.

Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic. As a detail-oriented and hands-on team player with strong interpersonal skills, you will thrive on mentoring high-potential team members to achieve better results and celebrate success within the team.

You are passionate about our industry and are aware of all the latest F&B trends and developments around the world. English is the primary language used in our hotel, and you can comfortably communicate in this language. Other languages, including Arabic, Italian, French, Spanish, or German, are highly desirable.

You will have a relevant professional certification or hotel school diploma and bring a wealth of past experience working for luxury hotels in the Middle East.