Implementation Consultant

Deliverect

As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business, developing in their professional careers while being a part of something larger than themselves.

Department Focus

Enter the Enterprise Delivery team at Deliverect, a key group of seasoned professionals steadfastly committed to propelling enterprise businesses to unparalleled success. With our profound understanding of large-scale business needs, we craft technical plans that seamlessly integrate our products with our client's operations. The result: streamlined processes, reduced errors, and elevated operational efficiency, all contributing to our clients achieving their ambitious business goals.

Our approach is not just technical; it's holistic. From project management to technical expertise and continuous improvement, we ensure quality and mitigate risks at every turn. Hand-in-hand with our customers, we delve into their unique requirements, tailoring our services to meet their every need. Ongoing support and customisation are not just offerings; they're the foundations of our commitment to ensuring users get the absolute most out of our platform.

By activating and maintaining our products within businesses, we don't just deliver solutions; we deliver significant increases in customer satisfaction and return on investment. Our pledge is unwavering: to assist our clients in unlocking seamless customer experiences and driving unparalleled business success. At Deliverect, we're not just supporting enterprises; we're catalysing their triumph in the ever-evolving landscape of modern business.

Your Impact

As an Implementation Consultant at Deliverect, you play a crucial role in advancing our mission. Your direct engagement with our global clientele, delivery channels, and resellers ensures the seamless adoption of our Delivery platform. Your expertise provides vital product insights and technical assistance, fostering the success of our partners. Guiding key customers and partners through the technical implementation process underscores your importance in their initial interactions with our product. Your coordination efforts with our enterprise sales and customer success teams are instrumental in achieving our overarching goals.

In essence, your role directly contributes to Deliverect's mission of simplifying and enhancing food delivery operations for businesses worldwide.

A Typical Day

• Prioritize customer needs with a service-oriented approach, delivering exceptional customer experiences.
• Support customers, including partners, to ensure they leverage the full potential of Deliverect's offerings.
• Manage multiple stakeholders, customers, and projects concurrently, ensuring seamless coordination in a timely manner.
• Oversee complex implementation processes, monitoring specific KPIs to guarantee successful outcomes.
• Identify, document, and escalate bugs through appropriate channels, maintaining transparent communication with all stakeholders.
• Develop an in-depth understanding of Deliverect's service processes, actively contributing to their continuous improvement.
• Quickly adapt to new and technically complex issues, prioritizing critical tasks to offer efficient solutions.

Your Expertise

• Deep knowledge of Deliverect's product suite, integration capabilities, and experience with configuring solutions for complex setups.
• Proven track record in technical account management or related fields, preferably in hospitality, retail, or e-commerce sectors.
• Success in implementing SaaS solutions for mid-market and enterprise clients, and strong project management skills.
• Excellent communication and interpersonal skills for building relationships, translating technical concepts, and a consultative approach to solving client issues.
• Proficiency in G Suite, and familiarity with CRM and ticketing systems is beneficial.
• Knowledge in the food & beverage industry, REST APIs, webhooks, token authentication, and hands-on experience with POS platforms will be advantageous.

Additional Information

• This is a full-time, hybrid role requiring 4 days in our Dubai office and 1 day working from home. Candidates must be Native Arabic speakers, and demonstrate impeccable English language skills, both written and verbal.
• In addition to the specific requirements outlined, candidates should thrive in a fast-paced, competitive environment, demonstrate high motivation, independence, teamwork, and be committed to achieving common goals within the organization.

Join Deliverect: Where You Shape Tomorrow's Success

At Deliverect, we're not just seeking team members; we're on the lookout for dynamic individuals who thrive in a fast-paced SaaS environment. We are fuelled by perceptive, ambitious, and determined professionals who embrace challenges and turn them into opportunities for innovation.

What We Bring to the Table:

Unicorn Status: Join a fast-growing SaaS unicorn at the forefront of the order management industry.

Learning Opportunities: We invest in your growth with a dedicated learning budget and clear learning pathways.

Inclusive Policies: Our paternity/maternity policies, enhanced vacation entitlement, and working arrangements reflect our commitment to your success.

Diverse Team: Become part of an international team that values diversity, fostering a culture of transparency and visibility.

A Peek into Life at Deliverect:

Performance-Driven Freedom: Your contributions speak louder than the clock. Achieve flexibility by focusing on what matters—delivering impactful results. Your autonomy in choosing how you achieve success is recognised and celebrated.

Innovation Hub: Immerse yourself in a culture of constant innovation, where weekly releases and new features keep our products at the forefront.

Big Challenges, Bigger Solutions: Be part of a mission to solve some of the global tech industry's most significant challenges.

Equal Opportunities at Deliverect:

We're committed to creating an inclusive and diverse workplace. We actively encourage applications from underrepresented individuals, fostering a workplace where everyone is treated with respect and provided equal opportunities to thrive.

Rights to Work:

While we welcome diverse backgrounds, it's crucial to note that applicants must have the legal right to work in the country of the role. Though we value contributions from various backgrounds, we currently can't offer financial support for relocation or travel assistance.

Supporting Your Journey:

If you need assistance or support during our recruitment process or require accommodations due to a disability, reach out to us at [Confidential Information]. Join Deliverect, a workplace where culture meets career advancement.