Immigration Associate, Business Mobility Services - UAE

Immigration Associate, Business Mobility Services - UAE

Job ID: 2853606 | Q-Express Documents Transport - G25

Amazon’s UAE Immigration Team is growing its best-in-class professional service to deliver exceptional immigration support to Amazon businesses, employees and candidates across the MENA region. The team of project managers, analysts and experienced immigration subject matter experts act as strategic partners and consultants to Amazon business leaders and partner teams. The team centrally manages immigration filings and the vendors that support Amazon, and delivers projects to improve the cost, quality and compliance for immigration services at Amazon.

We are seeking a UAE Immigration Associate to support the needs of our growing UAE immigration team based in Dubai. In this role, you will be responsible for the coordination and execution of the UAE immigration services. The team executes a high volume of cases, managing immigration requirements for sponsored employees across different jurisdictions (mainland or freezone entities), and their family members. The team manages and coordinates the end-to-end applications with employees, candidates, stakeholders, Ministry of Labor, freezone, and Immigration authorities.

The UAE Immigration Associate is part of the UAE immigration case working team, this is a case working support role and acts as a coordinator within the case working team coordinating the workload and providing support across all daily case operations.

Key job responsibilities

1. Filing and executing immigration cases, coordinating between Immigration Specialists and PROs. Typing and executing a high caseload of applications. A typical caseload would be 45 of mixed application types from new, renewal, cancelation, and amendment of work permit and residency visas; each filing includes sub-applications related to work permit, entry permit, medical test, Emirates ID, and residency visa stamping for each applicant.
2. Plan and keep track of all tasks required as part of an immigration process (“case”).
3. Participate in a weekly casework review meeting to examine the progress of all cases against standard turn-around-times and key metrics.
4. Maintain up-to-date case trackers and master employees’ database.
5. Coordinate the collection of documents and draft application materials including forms and letters for review and signature by the required stakeholders.
6. Support Immigration Specialists in all queries and immigration-related requests.
7. Coordinate with colleagues for submission of applications, collection of documents post-approval, and liaison with government officials.
8. Maintain an excellent understanding of UAE immigration regulations and policies and communicate timely updates to colleagues, applicants, and business stakeholders.

BASIC QUALIFICATIONS

1. Bachelor’s degree or equivalent in a related field.
2. Exposure to UAE immigration through immigration, mobility, recruitment, or HR work experience.
3. Excellent written, verbal communication, and interpersonal skills.
4. Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards.
5. High quality document and report preparation, strong problem-solving skills, critical thinking, and self-initiative.

PREFERRED QUALIFICATIONS

1. Knowledge of UAE immigration laws and hands-on experience preparing immigration applications. Ability to identify process defects, make recommendations for process improvements, and implement process improvements.
2. Knowledge of UAE employment laws.

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