ICT Engineer

Roles and Responsibilities

The ICT Sales Engineer - (Telecommunication & IT – Oil & Gas - Government) is crucial in driving our expansion into (Telecommunication & IT – Oil & Gas - Government) solutions. This position is responsible for identifying business opportunities within large-scale organisations, understanding their technological needs, and providing customised ICT solutions that meet their strategic goals. The role holder develops and sustains long-term customer relationships, negotiates contracts, closes sales, and ensures high levels of customer satisfaction throughout the process.

The Sales Account Executive - ICT operates in a competitive and fast-evolving enterprise technology market, where understanding client needs and providing tailored ICT solutions is essential for success. This role is integral to driving the expansion of Al-Futtaim Technologies' ICT services across key sectors such as telecommunications, oil & gas, and government. Operating in Dubai, the Sales Account Executive is responsible for identifying business opportunities, nurturing client relationships, and ensuring that solutions align with both client requirements and company profitability goals. This role involves close collaboration with technical, marketing, and finance teams to deliver end-to-end solutions while ensuring client satisfaction. The executive must also ensure alignment with the company’s financial objectives, integrating sales efforts with organizational strategies. The Sales Account Executive plays a crucial role in the growth of the business, balancing new client acquisition, existing client retention, and operational efficiency in the delivery of high-quality ICT products and services.

What You Will Do:

1. Lead Generation and Customer Acquisition: Continuously identify and qualify high value leads for ICT products and services, targeting key enterprise accounts. Maintain a minimum of [number] qualified leads per quarter, contributing directly to the sales pipeline and ensuring consistent business growth.
2. Relationship Management: Develop and manage strategic relationships with high-value clients across sectors like telecom, government, and retail. Regularly engage with clients to review solutions, ensuring a minimum customer retention rate of 85% and consistently high customer satisfaction scores.
3. Solution Tailoring and Presentation: Assess client requirements and demonstrate how our ICT products and services provide valuable solutions, clearly articulating their features, benefits, and competitive advantages.
4. Proposal and Contract Management: Efficiently prepare and deliver proposals, quotes, and contracts. Skillfully negotiate terms to close deals while ensuring alignment with client expectations and company standards.
5. Sales Execution and Follow-Up: Actively follow up with clients to close sales promptly and manage the timely delivery and installation of ICT products and services.

Desired Candidate Profile:

1. Customer Support and Issue Resolution: Provide comprehensive after-sales support, promptly addressing client issues or complaints to ensure satisfaction and service excellence.
2. Performance Monitoring and Reporting: Regularly track and report sales metrics, including lead conversion, customer acquisition costs, and account profitability, with a focus on refining sales strategies to meet quarterly and annual sales targets.
3. Collaboration and Coordination: Work closely with procurement, marketing, and finance internal teams to enhance sales operations and achieve seamless execution.
4. Professional Development and Industry Engagement: Maintain a competitive edge and stay abreast of the latest developments and innovations in the ICT industry by participating in relevant events and training.

Required Skills to Be Successful:

1. Behavioral Competencies: Relationship-building, Solution selling, Communication, Leadership, Customer engagement.

What Equips You for the Role:

1. Minimum Qualifications and Knowledge: Bachelor's degree in computer science, engineering, business, or related field.
2. Minimum Experience: 7 plus years of experience.
3. Job-Specific Skills: Proven experience as an ICT Sales Engineer or in a similar role in the ICT industry/ (Telecommunication & IT – Oil & Gas - Government). Arabic is a plus. Strong knowledge of ICT products and services, such as hardware, software, cloud, network, security, and telecommunications. Excellent communication, presentation, and negotiation skills. Ability to build rapport and trust with clients and influence their decision-making. Customer-oriented, with a passion for delivering high-quality solutions and service. Self-motivated, with a results-driven and problem-solving attitude. Team player with good collaboration and coordination skills. Proficient in Microsoft Office, CRM software, and other relevant tools. Willingness to travel and work flexible hours.