ICT Engineer

Job Description
With a 65-year legacy of excellence and a global reputation as one of the largest and most awarded private education providers, GEMS Education integrates cutting-edge advancements through its extensive networks and high-level partnerships. Join the GEMS School of Research and Innovation, where significant investments in AI, robotics, and state-of-the-art facilities drive exceptional student outcomes in academics and well-being. As a leader in educational innovation, we offer a forward-thinking environment focused on personalised learning, holistic development, and the opportunity to shape the future of education.

At GEMS School of Research and Innovation, we provide a seamless educational journey from Pre-Prep + Prep to Sixth Form, enhanced by cutting-edge technology and a forward-thinking curriculum. In the Pre-Prep + Prep stages, we prioritise personalized learning through gamification and advanced technologies, alongside a strong emphasis on science, computing, reading, writing, and the arts. Our facilities include an innovation lab, specialist IT equipment, and programs in sports such as gymnastics, martial arts, basketball, and cricket. Emerging technologies like robotics, AI, machine learning, and VR/AR are integrated to enhance learning, including advanced Arabic provision.

In Secondary and Sixth Form, students benefit from tailored pathways with a wide range of GCSEs, A-levels in subjects like sciences, business, and fine arts, supported by university-linked lectures and industry placements. Advanced tools such as Web3/blockchain, drones, autonomous vehicles, and esports labs prepare students for future careers. Sixth Form further bridges school, university, and industry through global partnerships and cutting-edge technology, ensuring students excel academically while acquiring real-world skills.

The ICT Engineer, reporting to the MSO, is responsible for supporting and maintaining all information and communication technology systems at SRI. They will analyze user needs, recommend appropriate hardware and software solutions, ensure system security and reliability, troubleshoot technical issues, and provide technical support, overseeing and managing the delivery of end-user technology services to schools. The ICT Engineer will be accountable for collaborating, coordinating, and overseeing school ICT operations and enhancing the technology service delivery.

Key Roles and Responsibilities

1. Ensure adherence to policies, procedures, and codes of conduct at all times.
2. Installation, configuration, maintenance, and upgrade of servers, end-user devices, peripherals, and wired and wireless network infrastructures.
3. Setting up of all IT-related equipment throughout the school (including offices, classrooms, and ICT labs) and providing prompt support to both administrative and educational staff members within the school.
4. Verifying the functionality of all newly acquired equipment prior to distribution.
5. Receiving, safe storing, and installing ICT equipment such as new computers and peripherals.
6. Maintain inventory file of all new equipment, current inventory of hardware, software, and passwords.
7. Ensure all new equipment is functional before it is distributed.
8. Set up equipment in offices, classrooms, and labs. Set up accounts and profiles for all users.
9. Periodic printer maintenance such as head cleaning and alignment. Re-fill printer toner and cartridges.
10. Responsible for booting systems and preloading software in preparation for classroom lessons.

1. Bachelor's Degree in CS, Engineering, or related Technical field.
2. Effective interpersonal skills suitable for a diverse multi-cultural environment.
3. Strong troubleshooting and problem-solving skills.
4. At minimum 5+ years of experience in a related field, ideally in a premium, international school setting.
5. Experience providing IT Helpdesk support and related services to a large organization is beneficial.