ICT Engineer

Roles and Responsibilities

Embrace and encourage the ethos and standards of excellence as defined in the GEMS Core Values. Install, configure and maintain all ICT equipment according to instruction.

1. Unpack and install ICT equipment such as new computers and peripherals.
2. Maintain inventory file of all new equipment.
3. Ensure all new equipment is functional before it is distributed.
4. Set up equipment in offices, classrooms, and labs.
5. Set up accounts and profiles for all users.
6. Periodic printer maintenance such as head cleaning and alignment.
7. Re-fill printer toner and cartridges.
8. Responsible for booting systems and preloading software in preparation for classroom lessons.
9. Maintain a current inventory of hardware, software and passwords.
10. Communicate with users in assessing their ongoing needs, recommend best practices, effective solutions and implement to produce desired results.
11. Maintain records and manage log of all work undertaken.
12. Ensure the GEMS policies, procedures, and codes of conduct are followed at all times.
13. Initiate effort and energy beyond the typical work day, where the tasks require additional commitment.
14. Attend staff meetings and serve on committees as required.
15. Perform other duties as requested by direct & dotted reporting line managers/supervisors.

Skills and Qualifications / Knowledge

Degree in Computer Science

Desirable certifications: MCSE, MCSA, CCNA

Skills

1. Working knowledge of Windows server 2003, AD, DNS, DHCP, IIS, and Network technologies.

Experience

A minimum of three (3) years’ experience providing IT Helpdesk support and related services to a large organization.

Desired Candidate Profile

1. Technical Expertise: Strong knowledge of networking, hardware, software, and telecommunications systems.
2. Problem-Solving Skills: Ability to diagnose issues, analyze problems, and implement effective solutions quickly.
3. Project Management: Skills in managing projects from conception to completion, including planning, execution, and monitoring.
4. Programming Skills: Proficiency in programming languages relevant to the job, such as Python, Java, or C++, as well as scripting languages.
5. Networking Knowledge: Understanding of network protocols, configurations, and security measures to ensure effective communication systems.
6. System Design and Architecture: Ability to design scalable and efficient ICT systems that meet organizational needs.
7. Communication Skills: Strong verbal and written communication abilities to explain technical concepts to non-technical stakeholders and collaborate with team members.
8. Attention to Detail: High level of accuracy in designing systems, writing code, and documenting processes.
9. Continuous Learning: Willingness to stay updated with the latest technologies, trends, and best practices in the ICT field.
10. Customer Focus: Commitment to understanding user needs and delivering technology solutions that enhance productivity and efficiency.