Human Resources Coordinator

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

Job Description

1. Organizing the monthly colleague committee meeting, take and update meeting minutes.
2. Assisting colleagues with their day-to-day queries and questions.
3. Responsible for Colleague of the Month/Supervisor of the Quarter/Leader of the Quarter/Trainer of the Quarter processes (nominations, certificates, presentation).
4. Planning and preparing Team Gathering and Town Hall Meetings (scheduling, invitations, presentations, BEO’s, decorations).
5. Organize the monthly GM’s lunch events (Booking the venue, send out the list, etc.).
6. Prepare ID cards.
7. Do the Visa Renewal List & passport expiry list to send to coordinators on a monthly basis.
8. Assisting colleagues with vacation planning, ticket booking, and repatriation.
9. Liaising with Travel Agency to effectively organize all business travels.
10. Maintaining and updating HR notice boards.
11. Prepare and issue monthly colleague newsletter.
12. Ensure tracking and renewals of all dependent visas.
13. Assisting colleagues with admin/document requests and processing all HR related letters and certificates for colleagues.
14. Preparing weekly schedules and monthly timesheets, to update vacations in OASYS, ticket utilization & employee index.
15. Responsible for processing Future log orders for the HR team.
16. Smooth handling of leavers process (Resignation, Transfer, Termination of contract), ensuring the clearance process, visa cancellation, and final payment is in order and timely.
17. Follow up and track Code of Ethics acknowledgements.
18. To assist GRAA requests from the departments, creating/deleting emails for new starters and leavers.
19. File and maintain documents in colleague personal files.
20. Maintain systematic order of the HR shared drive and create process maps for all HR processes.
21. Responsible for assisting and organizing monthly engagement activities with the team.
22. Assist with creative poster campaigns and all events organized by the HR Department.
23. Any other adhoc requests by Assistant Director of Talent & Culture/ Director of Talent & Culture.

General Responsibilities

1. Promote efficiency, confidence, courtesy, and high standard of social skills.
2. Promote and ensure good inter-departmental relations.
3. Display a pleasant manner and positive attitude at all times and promote a good company image to guests and colleagues.
4. Demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
5. Adhere to Raffles the Palm rules and regulations at all times.

Qualifications

1. Previous experience in a similar HR role is desirable within a 5-star hotel.
2. Post-secondary school education.