HR Assistant

The HR Assistant is a hands-on role that provides HR support on site. The role is critical in executing people initiatives, providing great internal employee support, and driving HR functional excellence and process improvement. They provide answers to questions regarding a broad range of human resources, benefits, and payroll topics and engagement. They manage cases, projects, and partner relationships with varying degrees of complexity. They adhere to strict confidentiality standards. Work is performed within Service Levels.

Key Job Responsibilities

1. Responds quickly and accurately to employees' queries.
2. Ensures that employee documentation is complete and accurate.
3. Acts as a Subject Matter Expert for on-site people issues, escalates as appropriate.
4. Is the primary owner responsible for supporting managers through attendance tracking.
5. Partners with payroll teams to ensure accurate and timely payroll inputs.
6. Provides training and guidance on policies, processes, and systems to customers and team members.
7. Creates and distributes standard communications and HR reports.
8. Performs necessary deep dives on issues.
9. Leads process improvement initiatives.
10. Develops suggestions for improvements to maximize the value of resources.
11. Performs project tasks as directed.
12. Manages overall employee engagement programs.

Basic Qualifications

• Knowledge of Microsoft Office products and applications (especially Excel).

Preferred Qualifications

• 1+ years of human resources experience.

Desired Candidate Profile

1. Communication Skills
   • Strong verbal and written communication abilities for clear interaction with employees, management, and external parties.
   • Ability to explain HR policies, procedures, and benefits to staff.
2. Organization and Time Management
   • Ability to manage multiple tasks, prioritize duties, and meet deadlines.
   • Strong attention to detail in managing documents, records, and employee files.
3. Confidentiality and Discretion
   • Understanding the importance of handling sensitive and private information related to employees and company operations.
   • Ability to maintain confidentiality with personal and company data.
4. Knowledge of HR Software and Tools
   • Familiarity with HR management systems (HRMS), payroll systems, applicant tracking systems (ATS), and other HR tools.
   • Proficient with Microsoft Office Suite, especially Excel, Word, and PowerPoint.
5. Recruitment and Onboarding Support
   • Assist in job postings, resume screening, and scheduling interviews.
   • Help in the preparation of onboarding materials and guiding new hires through the orientation process.
6. Payroll and Benefits Administration
   • Understanding of payroll processes and assisting in timesheet management and benefits enrollment.
   • Keeping track of employee leave, attendance, and other payroll-related details.
7. Employee Relations and Support
   • Addressing employee queries related to HR policies, payroll, benefits, and company guidelines.
   • Supporting initiatives that improve workplace culture and employee satisfaction.
8. Labor Law Knowledge
   • Basic understanding of labor laws and regulations to ensure compliance with relevant policies.
   • Keeping up-to-date with changes in labor law and workplace safety regulations.
9. Problem-Solving and Conflict Resolution
   • Ability to help resolve conflicts or misunderstandings between employees and management.
   • Managing minor employee disputes and providing solutions when issues arise.
10. Record Keeping and Data Entry
    • Managing and maintaining accurate employee records, documentation, and files.
    • Ensuring compliance with legal requirements for document retention.
11. Customer Service Orientation
    • Providing excellent customer service to both internal employees and external candidates or clients.
    • Handling inquiries with professionalism and empathy.