Housing Attendant

Roles and responsibilities

• Ensure all colleague accommodation is maintained to a high standard of cleanliness and hygiene.
• Promptly address and resolve colleague complaints to ensure their comfort and satisfaction.
• Oversee the cleanliness of accommodation on a daily basis.
• Manage and maintain records of housing systems, ensuring they are accurate and up-to-date.
• Monitor and maintain stock inventory of cleaning supplies, and place orders when needed.
• Ensure accommodation facilities are secure and meet all safety standards.
• Prepare accommodation units for new joiners, ensuring they are clean and fully equipped.

Why you will love this job:

• Work in a dynamic, high-energy environment where no two days are the same.
• Learn new skills, receive mentorship, and have opportunities for career growth.
• Be part of a supportive team that values collaboration and fun.
• Enjoy benefits like staff discounts, and a creative, inspiring workplace.

Ideally, you'll have some or all the following qualifications and experience we're looking for:

• At least one year of experience in housekeeping and a can-do attitude!
• Strong communication skills and a passion for teamwork.
• Familiarity with Microsoft Excel.
• Cleaning and sanitizing rooms, hallways, restrooms, and public areas.
• Changing bed linens, making beds, and replenishing guest supplies in rooms.
• Dusting and polishing furniture, fixtures, and other items in guest rooms or common areas.
• Maintaining cleanliness and order in hotel or facility hallways, lobbies, and other public spaces.
• Reporting maintenance needs, broken equipment, or safety hazards to the appropriate department.
• Responding to guest requests or concerns regarding room cleanliness or additional services.
• Ensuring all cleaning tasks are completed within the required timeframe and to the highest standard.
• Handling cleaning supplies and equipment safely and following safety guidelines.

Desired candidate profile

1. Cleaning and Maintenance Skills

• Proficiency in cleaning techniques for various surfaces, including floors, walls, windows, and furniture.
• Knowledge of using cleaning agents and tools properly for different areas, ensuring hygiene standards are met.
• Performing light maintenance tasks, such as changing light bulbs, fixing minor plumbing issues, and reporting larger maintenance problems to the appropriate team.

2. Attention to Detail

• Thoroughly inspecting rooms and common areas to ensure they meet cleanliness and quality standards.
• Spotting minor issues, such as stains, broken furniture, or safety hazards, and addressing them quickly.
• Ensuring that all furniture and fixtures are in good working condition and tidy.

3. Time Management

• Efficiently completing assigned cleaning tasks within the specified timeframe.
• Prioritizing tasks effectively, especially when handling multiple rooms or areas to clean during busy hours.
• Meeting set schedules for room turnover or common area cleaning without compromising quality.

4. Customer Service

• Ensuring that guests’ needs for clean, comfortable living spaces are met.
• Responding to guest requests or complaints in a polite, professional manner.
• Maintaining a friendly and helpful attitude while interacting with guests and colleagues.

5. Physical Stamina and Endurance

• Ability to perform manual labor, including lifting, bending, walking, and standing for long periods during shifts.
• Carrying cleaning equipment, supplies, and linens throughout large facilities or hotel floors.
• Managing physical tasks efficiently without compromising safety or quality.

6. Health, Safety, and Hygiene Awareness

• Understanding and following safety regulations for handling cleaning chemicals and maintaining a safe work environment.
• Complying with health and safety standards to ensure rooms and common areas are hygienic and safe for guests and staff.
• Keeping track of sanitation and disinfection standards, especially in high-touch areas (e.g., door handles, bathroom surfaces).

7. Organization and Inventory Management

• Keeping track of cleaning supplies, ensuring they are stocked and properly stored.
• Maintaining an organized cleaning cart or supply area, with easy access to necessary items.
• Reporting low stock or damaged items to supervisors or housekeeping teams.

8. Teamwork

• Working closely with other housekeeping staff to ensure the timely and thorough cleaning of rooms and areas.
• Assisting colleagues with tasks when needed and offering support during busy times.
• Collaborating with other departments (e.g., maintenance, front desk) to ensure seamless service for guests.

9. Communication Skills

• Effectively communicating with supervisors, guests, and team members to address requests or concerns.
• Reporting any maintenance issues, guest complaints, or special requests to the relevant department.
• Using clear and respectful language when interacting with guests and colleagues.