Housing Attendant

Overview

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

Job Description

The role of a Housing Assistant is a crucial one – by supporting our Housing Team you will help deliver an outstanding service to customers and create communities that people are proud to live in. The role is a blend of supporting Housing Executive and Housing Managers to innovate and lead on our vision.

• Checks all common areas of the accommodation including furniture and equipment
• Ensure cleanliness and hygiene is always maintained especially in the common areas
• Monitor the cleaning of all public area cleaners: Hallways, staircases, lifts, sitting rooms, telephone/electrical rooms
• Ensure that maintenance requests with regards to any repair and maintenance requirements in the accommodation are being logged in and assists in follow-ups are on pending maintenance requests
• Prepare/ set-up room for new team players arriving as per the SOP’s
• Ensure accommodation of the new team players is in hygienic and good condition
• Maintain an inventory/count of all linens (new or recycled) for the colleagues Maintain the furniture store of the accommodation
• Check all water dispensers on the floor in terms of cleanliness, functionality and availability of water bottle refill
• Conduct the “Daily Housing Routine” tasks of checklist
• Report any complaint from the associates regarding the accommodation to the Assistant Housing & Maintenance Manager, Assistant HR Manager or HR Manager without delay
• Monitor the furniture, fixture equipment or FF&E in the accommodation to ensure that all are being use according to its purpose
• Assists in maintaining an organized and clean office and storerooms
• Checks all dirty linens from leavers and separate those of reusable condition and send them for washing
• Assists in the inventory of all items being kept in the store
• Ensure that all items being kept in the storerooms are wrapped, labelled and grouped together properly
• Perform all duties and responsibilities in allotted period on the inspection schedule.
• Reports malfunction of any equipment, damage on the building or any breakage in the Associate Housing’s furniture/fixtures
• Help monitor the Rules and Regulations of the colleagues housing and report any violation to the Housing In charge.
• Ensure that all the preventive maintenance, are reported to the Housing Technician/Assistant Housing manager for completion/recording and participate and help in the preparation of all recreational and social events at the employee housing facility and/or hotel/outside hotel.
• Adopt and maintain friendly manner with all the Housing Associates and assists in implementing housing rules and policies
• Maintains proper filing of documents related to housing activities
• Perform any other duties and responsibilities as directed by the Assistant Housing & Maintenance Manager, Assistant HR Manager and / or the HR Manager

Desired Skill & Expertise

• Previous experience working as a Housing Attendant, Housekeeping Attendant, or a similar role in staff accommodations or hospitality.
• Knowledge of housekeeping procedures, hygiene standards, and maintenance reporting.
• Strong organizational and time management skills to handle multiple tasks efficiently.
• Good communication and interpersonal skills to interact professionally with team members and management.
• Attention to detail and problem-solving skills to ensure a clean, safe, and well-maintained living environment.