Housing Attendant

Responsibilities

• Ensure that all public areas are properly cleaned at all times.
• Prepare all the rooms or beds for new arrival staff.
• Report all maintenance / repair requests to the Accommodation Manager / Supervisor.
• Maintain a log book for all cleaning materials / equipment borrowed by the team members.
• Maintain a log book for all sports equipment borrowed by the team members.
• Conduct monthly inventory of furnitures, fixtures, appliances, linens, cleaning materials, etc. as applicable.
• Ensure that proper key controls are in place.
• Report any fire or safety hazard to Accommodation Manager / Supervisor.
• Follow and recommend measures to minimize all wastage of materials and amenities used in the department.
• Work under the supervision of the medical officer and report directly with any needful process to the medical officer.
• Clean and maintain the clinic premise in an orderly manner daily.
• Provide overall assistance to HR / Training as required.

Qualifications

• 2-3 years Experience in the same field.
• Basic English speaking.
• Good interpersonal skills.

Additional Information

• Prompt and courteous delivery of all orders, maintaining a positive image through all guest contact and through cleanliness of guest areas.
• Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders.
• During shifts, ensure that guests are satisfied by assisting with serving, seating, communication with the kitchen, and by striving to speak to all guests.
• Assist in maintaining a highly motivated and well-trained staff.
• Open and close shifts in accordance with Manager’s Checklist.
• Train, maintain and enforce all Anantara Service Standards.
• Properly execute revenue and check control procedures on shift.
• Maintain a safe and sanitary work environment for all Associates and guests.
• Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks).
• Find solutions for problems such as call-outs, last minute bookings, or any other daily problems that may arise.
• Be on the floor during the entire meal period and ensure adequate coverage.
• Ensure that only quality products are being served.
• Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
• Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling, time adjustments, etc.).
• Assist any Associate in his/her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates.
• Encourage problem-solving by Associates through proper training and empowerment, to ensure guest satisfaction.
• Establish effective communication with Associates to gain their trust and respect through hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantara’s Guarantee of Fair Treatment Policy.
• Identify and recommend incentive programs, new ideas, and methods of operation.