Housekeeping Team Leader - Abu Dhabi International Airport Business Park

Are you seeking an opportunity to work with Premier Inn Hotels Middle East? Want to develop your career with a known brand that puts its people first? This might be the role for you!

Our Housekeeping Team Leaders are at the front line when delivering an outstanding product to the guest. Not only do you support to lead, motivate, and train our housekeeping team, but you are also responsible for releasing rooms to meet the standards required. Often, you will interact with the guest, managing expectations in a friendly and down-to-earth manner, taking great pride and attention towards creating a service that our guests love.

What will I be doing?

• Leads by example to develop strong guest relationships with repeat or long stay guests, encouraging guests to complete hotel reviews and increase name mentions.
• Responsible for all first level escalations and to make decisions in line with the role scope or escalates accordingly.
• Ensures the safety of all guests and manages emergency responses as required in line with company policies and procedures.
• Ensures team compliance on delivery of all housekeeping policies, procedures & standards.
• Ensures room cleanliness and hygiene, chemical handling, and PPE practices are followed by the team.
• Completes daily inspections for trolleys, guest rooms, storage, public areas, back offices, and laundry.
• Ensures lost and found items are appropriately reported and recorded.
• Ensures any safety hazards or violations are appropriately managed.
• Completing reports and filing appropriately.
• Ensures maintenance issues raised are completed appropriately.
• Reviews and manages stock levels.
• Preparation of room allocations, shifts, and daily, weekly, and monthly reports.
• Action cleaning programs with the HKM OM and Team.
• Immediately raises inconsistencies in procedures, practices, or systems to the HKM for reviews into training.
• Conducts shift briefings & shift handovers.
• Monitors & ensures individual & team KPIs, objectives, development plans, or training requirements are delivered or completed.
• Provides coaching, training & development to the team in line with objectives on a daily basis & through 1:1 meetings.
• Supports the Housekeeping Manager with feedback in relation to the team’s performance reviews and development potential of team members for succession.
• Adheres to & ensures the safety of the team, managing emergency response as required in line with company policies and procedures.

Requirements

• Training, coaching & feedback
• Delegation
• Conflict management & problem solving
• Communication skills
• Performs under pressure
• Fostering a team environment
• Ability to multitask
• Planning & organizing skills
• Attention to detail
• Time management

Experience

• You will likely have a minimum of 1 year experience leading a reception team of a branded hotel.
• Computer literate in Microsoft Office.
• Operations Systems: Opera.
• Hygiene and safety experience.

Benefits

We offer a competitive salary package, medical insurance which includes dental, air tickets, and hours that offer you a work-life balance. Along with this, we have many examples of how those that work with us have grown and developed their careers throughout our company. So if you are committed and driven and want to develop into other areas, then we will support you to do this.

At Premier Inn, we know the importance of creating a culture which brings the experience to life for both our customers and our team, supported by strong company values. We employ people that not only believe in our values but also have the passion to live and breathe them and always put the customer at the heart of everything we do.

We want Premier Inn to be a place where people’s skills and careers grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We put emphasis on a promote-from-within culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.

If this sounds like you and you are ready to work in an environment that values your work and rewards you fairly, then please click on the "I'm interested" button and join the team!

Additional Requirements

• Physical fit
• Ability to work under pressure
• Customer service orientation
• Can work independently and within a team
• Flexibility and adaptability
• Attention to detail
• Excellent communication skills in English (verbal and written)
• Hygiene and safety knowledge

Education

Degree/Diploma