Housekeeping Team Leader

Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

InterContinental Dubai Marina is a Five Star luxury hotel & residence in the heart of Dubai Marina with 328 rooms and residence suites, flexible event space, and restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence.

A little taste of your day-to-day:

Your role will include but not be limited to:

• Beyond cleanliness, you will provide an experience. Consistently offer professional, warm, and engaging service, ensuring every guest feels like a VIP from the moment they arrive.
• Oversee daily operations, ensuring that the housekeeping department runs seamlessly. From attention to detail to anticipating guest needs, you will guarantee the highest service standards.
• Handle guest concerns swiftly and professionally, ensuring their comfort and satisfaction. Your ability to address issues with elegance and resolve them quickly will leave a lasting positive impression.
• Assist in creating efficient departmental schedules that not only meet operational demands but also promote team well-being.
• Actively participate in daily briefings, warm-up sessions, and departmental meetings. You will also keep detailed records of their progress and development.
• Ensure the team is always prepared and aware of the day’s priorities, so no detail is overlooked.
• Enforce and uphold the hotel’s policies and procedures to ensure cleanliness, safety, and sanitation standards never slip.
• Identify and report any maintenance needs to the Engineering department, ensuring that issues are swiftly addressed without affecting the guest experience.
• Follow all safety and sanitation policies, ensuring both guests and colleagues enjoy a safe, healthy, and pristine environment. Your commitment to safety will be as steadfast as your commitment to luxury.

Why you will love this job:

• Work in a dynamic, high-energy environment where no two days are the same.
• Learn new skills, receive mentorship, and have opportunities for career growth.
• Be part of a supportive team that values collaboration and fun.
• Enjoy benefits like staff discounts, and a creative, inspiring workplace.

Ideally, you'll have some or all the following qualifications and experience we're looking for:

• Minimum 2 years experience as a housekeeping supervisor role at a five-star hotel.
• Strong English language skills, both written and spoken.
• Familiarity with Microsoft Office and Opera PMS.
• A sharp eye for detail and perfection in every task.
• Be comfortable with rotational shifts.
• Ability to motivate, guide, and inspire a high-performing team.