Housekeeping Supervisor

Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

PURPOSE OF POSITION

To provide a consistent room and bathroom product, and service adjacent areas to meet Raffles standards for cleanliness and presentation.

KEY ROLES & RESPONSIBILITIES

1. Manage and supervise all tasks of his/her staff.
2. Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms, and housekeeping pantries according to set standards and procedures.
3. Supervise public areas.
4. Ensure that guest supplies are replenished.
5. Ensure guests' requests are promptly and courteously met.
6. Report damage or malfunction in hotel rooms using P.M.S system.
7. Maintain equipment in proper state of cleanliness and repair.
8. Maintain a section floor report.
9. Conduct daily briefings with staff at floor level.
10. Report unusual behavior/activities on floors to Assistant Housekeeping Manager.
11. Record room status in allocated section accurately.
12. Comply with hotel’s health, safety, and hygiene policies.
13. Attend meetings and training sessions as required.
14. Fully understand the difference in guest levels (VIP) and in-room categories.

PERSONAL ATTRIBUTES

1. Good reading, writing, and oral proficiency in English.
2. Must be well presented and professionally groomed at all times.
3. Strong interpersonal skills and attention to detail.
4. Must have good leadership skills and training skills.

QUALIFICATIONS

1. Degree from School for Tourism & Hotel Management.

EXPERIENCE

1. Minimum 3 years experience in a similar capacity in the hospitality industry.