Housekeeping Supervisor

• Maintain a presence as requested at hotel / department meetings and committees.
• Comply at all times with Hotel standards and regulations to encourage safe and efficient hotel operations.
• Handle guest complaints and react quickly, logging and notifying proper areas to service guests.
• Attend daily morning briefings with Housekeeping Management.
• Make sure Housekeeping Attendants are informed daily about VIPs and special guest requests – priority in their section.
• Ensure checkout rooms are returned in a timely manner.
• Check at 4pm rooms with DND – no service given at that time and coordinate make up with Housekeeping Attendants.
• Assist with and lead Housekeeping Attendants (day, evening and Houseman) with daily duties.
• Train and coach employees on expected standards of service and conduct.
• Conduct daily inspections of guest rooms and floors.
• Be up to date on all guest services and events in the hotel.
• Work closely with Housekeeping Coordinator.
• Inspect all rooms assigned to Housekeeping Attendants.
• Inspect show rooms.
• Notify Housekeeping Attendants of any deficiencies found, and return to correct when applicable.
• Re-inspect corrected room.
• Physically check discrepant rooms to ascertain status.
• Report and follow up with engineering issues in all areas of the Hotel.
• Confirm that all daily duties are completed to standard by Housekeeping Attendants.
• Must be able to perform all Housekeeping Attendant duties.
• Work with all housekeeping staff to maintain and improve guest service scores.
• Ensure all guestrooms have proper furniture, fixtures, and amenities and that all set standards for placement are being followed.
• Work with all Housekeeping staff to maintain and improve LQA scores.
• Actively participate in daily briefing, daily warm up and department meetings.
• Confirm status of all rooms at end of day.
• Participate proficiently in functions outside the department when called upon.
• Note any maintenance needs – write order and follow up on repairs being completed in time.
• Report any damage, special cleaning, or change of soft furnishings and follow-up as discussed.
• Ensure that there is sufficient clean linen and supplies in pantries.
• At the end of shift, check all pantries for cleanliness and return surplus supplies. Ensure all vacuum cleaners are clean and room attendants have completed all rooms.
• Send all lost and found items to security, following the correct procedures.
• Report and follow up on any Health/Safety matters.
• Prepare all turndown papers with relevant information for evening maids (V.I.P’s, specials, turndown times, cleaning times).
• Conduct proper handover with each Supervisor on the next shift to keep seamless information flow.
• Check any late check outs and non-checked rooms for updates before 6pm.
• Check the condition of Public Areas during the evening.
• Ensure Wash Rooms are clean and well run.
• Other duties as assigned by the Executive Housekeeper, Housekeeping Manager, or Assistant Housekeeping Managers.

Qualifications

• High school diploma preferred, or its equivalent.
• Minimum 1 year experience in a supervisory capacity in a hotel housekeeping environment.
• Experience with Hotel PMS, Opera desirable.
• Must be proactive with a meticulous eye for detail.
• Strong organizational, supervisory, and communication skills.
• Long hours may be required.
• Shift work is required – morning, afternoon, night.
• Continual walking.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to perform assigned duties with attention to detail, speed, accuracy, and follow-through. Courtesy, cooperativeness, and ability to work well with limited supervision are essential.