Housekeeping Supervisor

Overview

Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Our corporate ethos and unique vision for the future of hospitality is encapsulated in our fast-growing portfolio of award-winning hotels and residences, exciting F&B outlets and lifestyle venues, and delivered through our array of complementary third-party hotel and asset management services.

Core to our vision for the future of hospitality is The First Collection, our award-winning hotel brand that reflects the rich culture, innovative spirit, and unparalleled refinement for which Dubai is famous. The First Collection’s urban lifestyle resorts, situated in prime locations across Dubai, are renowned for their unique blend of world-class hospitality and modern flair, as well as their cutting-edge guest facilities and services, which include exclusive access to the stunning Soluna Restaurants and Beach Club, located on the world-famous Palm Jumeirah.

Every hotel in our fast-growing portfolio reflects our ambition to capture the essence of urban living, blending it seamlessly with the tranquillity of a serene getaway. The First Collection echoes the city’s heartbeat, ensuring all our guests are made to feel a part of the magnificent tapestry of Dubai, the world’s most exciting metropolis.

Job Description

The Housekeeping Supervisor is responsible for the operational efficiency of all housekeeping areas and the service delivery of those areas within budgeted guidelines.

KEY RESPONSIBILITES

1. Maintain a current and thorough knowledge of all housekeeping systems.
2. Assign tasks/rooms to the Housekeeping staff and show presence on the ‘floors’.
3. Ensure maintenance of the equipment used by the employees and ensure that it is cleaned and stored correctly.
4. Ensure that all vacuuming, polishing, carpet care, general cleaning is done in a professional manner and according to established schedules.
5. Open and close the shift and ensure effective shift hand over.
6. Prioritise arrival rooms.
7. Liaise with Front Office for guest and hotel requirements.
8. Ensure guest valet is processed and delivered in a timely manner.
9. Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories).
10. Manage all special requests made by guests.
11. Ensure consistency within the department.
12. Manage lost property for the hotel.

Desired Skill & Expertise

1. Minimum 2 years experience in the same role in a 4/5* hotel.
2. Friendly, polite, and courteous nature.
3. Ability to work cohesively with fellow colleagues as part of a team.
4. Ability to work well under pressure in a fast-paced environment.
5. Flexibility to respond to a range of various work situations.