Housekeeping Supervisor

Job Description

We are currently seeking passionate and dynamic guest-focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Housekeeping Supervisor, you are responsible for supervising the team of Housekeeping Attendants towards achieving the operational objectives while ensuring that the standards of cleanliness and maintenance of the hotel meet the specified requirements. Your role will include key responsibilities such as:

1. Prepare Housekeeping Attendants job assignments
2. Issue keys and supplies to Housekeeping Attendants
3. Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action
4. Attend daily meetings and receive special instructions
5. Receive check-outs before reporting them as vacant
6. Receive special requests from guests and carry them out
7. Inspect areas cleaned using a checklist to ensure that cleaning is adequate, supplies in room are as per standard, and immediate repairs are reported
8. Fill out report and hand over found articles to the lost and found department
9. Supervise cleaning of guest rooms, corridors, and stairwells
10. Train and assist Housekeeping Attendants and advise Superior about performance
11. Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained

Skills

Education, Qualifications & Experiences
You should ideally have a diploma or vocational training in hospitality with previous minor supervisory experiences within the Housekeeping Department of a hotel. A good command of written and spoken English communication skills, along with strong interpersonal and problem-solving abilities, are essential. Computer literacy and previous experience with Opera are an advantage.

Knowledge & Competencies
The ideal candidate will be a friendly, caring individual with good cross-cultural sensitivity and a concern for quality and an eye for details. You will work well under pressure in a fast-paced environment and enjoy working with a multi-cultural team and guests alike, while possessing the following additional competencies:

1. Understanding Hotel Operations
2. Effective Communication
3. Planning for Business
4. Supervising People
5. Understanding Differences
6. Supervising Operations
7. Teamwork
8. Adaptability
9. Customer Focus
10. Drive for Results