Housekeeping Room Attendant

Job Description - Housekeeping Room Attendant (HOT0BFB3)

Job Number:

HOT0BFB3

Work Locations:

DoubleTree by Hilton Jumeirah DUBAI JUMERAIH BEACH, The Walk PO Box 2431 Dubai D94

A Housekeeping Room Attendant will support all Housekeeping and Laundry with guest requests analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests.

What will I be doing?

As Housekeeping Room Attendant, you will support all Housekeeping and Laundry team for all aspects by delegating the day-to-day activities Housekeeping and Laundry within the hotel. Specifically, a Room Attendant will perform the following tasks to the highest standards:

• Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards
• Monitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members with an emphasis on training and teamwork
• Actively work on availability and release of Rooms for Guest Service along with Housekeeping Supervision
• Manage the controls of the Housekeeping department, such as: frequency of employees, release of master keys, book incidents, input and output of uniforms and linens, among others
• Responsible for checking daily the guest information in CRM and ensure that the preferences and requests are met on time
• Request flowers for special occasions (marriage, death, maternity, etc.) and provide embroidery for special linen (weddings and pampering)
• Control and make monthly Lost and Found and donations
• Check the uniforms and send for cleaning and/or repair
• Coordinate and control all traffic of documents and people within the department and release linens from Laundry daily
• Make daily guest clothing releases for guests using the laundry service
• Make monthly closing of Laundry expenses and provision of the same
• Replace Laundry Attendant in case of holidays, days off, or absences

What are we looking for?

A Housekeeping Attendant serving Hilton Worldwide is always working on behalf of our Guests and with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values below:

• Planning and organizing
• Good oral and written communication
• Previous experience in Laundry
• Good interpersonal skills
• Proficiency, at intermediate level, with computers and computer programs, including Microsoft Office
• Committed to delivering a high level of customer service
• Excellent standards of cleanliness

It is advantageous in this position if you demonstrate the following capabilities:

• Ability to work in a team
• Excellent attention to detail

What will it be like to work for a Hilton Worldwide Brand?

Our Team Members are the Heart of Hilton. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its 24 global brands, which include Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio A Collection by Hilton, DoubleTree by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton Hotels, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors.

At Hilton, our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And