Housekeeping Room Attendant

Job Description

PRIMARY RESPONSIBILITIES

• Enters and prepares rooms for cleaning.
• Makes the bed.
• Dusts rooms and furniture.
• Checks all electrical equipment.
• Reports broken equipment to Housekeeping Service.
• Cleans the bathroom.
• Replenishes bedroom and bathroom supplies.
• Checks and secures the room.
• Checks mini bar.
• Performs other duties as assigned by Supervisor.

Administrative Responsibilities

• Performs duties or tasks at the best of his/her ability.
• Reports any unusual incidents, guest complaints, lost and found, breakage and losses to the supervisor.
• Attends briefing or meeting as requested.
• Attends all training requested by the hotel.
• Responsible for cost saving on guest supplies, food supplies, electricity, water, etc.
• Follows company's rules and regulations.

Technical Responsibilities

• Reports to work in prescribed uniform and well-groomed.
• Reports to the supervisor at the start of the shift to receive necessary instructions.
• Performs duties responsively and professionally according to standards and requirements.
• Knowledgeable of all work-related items such as guest supplies and consumable items.
• Equips himself/herself with necessary working tools.
• Greets guests and colleagues politely.
• Listens to guests and colleagues carefully and attentively.
• Be a good salesperson at all times and in a professional manner.
• Practices job tasks and develops new ideas and techniques.
• Confirms satisfaction with guests and informs supervisor or manager immediately in case of guest complaints.

Commercial Responsibilities

• Communicates effectively with guests, clients, business partners, and staff.
• Promotes the hotel's image and businesses.
• Participates in community projects or activities to improve community relations.

Human Resources Responsibilities

• Establishes and maintains good relations with other staff.
• Provides assistance to co-staff to foster teamwork and success of the hotel.

RELATIONSHIP

• Reports to unit manager or department heads if necessary.
• Communicates to guests in delivering product and service.
• Relates to co-staff in service and supporting departments.
• Relates to employees of other departments for special functions and activities of the hotel.

Others

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.

Accountabilities

• Represents Dusit's brand and its values at all times.

Company's Culture

• Communicates and embraces the Company's culture (Vision, Mission, Values) and leads by example.

CONFIDENTIALITY

• Ensures confidentiality and secure storage of all intellectual property and databases.

JOB REQUIREMENT

• At least High school diploma.
• No experience is welcome.
• Knowledgeable in Housekeeping operation and cleaning methods will be an asset.
• Ability to communicate basic English.
• Detail-oriented and possesses a pleasant personality with good communication and interpersonal skills.