Housekeeping Public Area Attendant

EOE/AA/Disabled/Veterans

A Housekeeping Public Area Attendant will support all Housekeeping and Laundry with guest requests analyzing each request and delegating between the team members so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests.

What will I be doing

A Housekeeping Public Area Attendant will support all Housekeeping and Laundry team for all aspects by delegating the day-to-day activities within the hotel. Specifically, a Housekeeping Attendant will perform the following tasks to the highest standards:

• Ensure consistently high operating standards in every area of Housekeeping and Laundry as identified by the hotel brand standards.
• Monitor the appearance standards and performance of all Housekeeping and Laundry Team Members with an emphasis on training and teamwork.
• Provide excellent guest service.
• Actively work on availability and release of Rooms for Guest Service along with Floor Housekeeping Supervision.
• Manage the controls of the Housekeeping department such as: frequency of employees' release of master keys, book incident input and output, uniform and linen management, among others.
• Responsible for checking daily the guest information in CRM and ensuring that the preferences and requests of the same are met on time.
• Request flowers for special occasions (marriage, death, maternity) and provide embroidery for special linen (wedding and pampering).
• Control and make monthly Lost and Found and donations.
• Check the uniforms and send for cleaning and/or repair.
• Coordinate and control all traffic of documents and people within the department, releasing linen from Laundry daily.
• Manage daily guest clothing release for guests that use the laundry service.
• Make monthly closing of Laundry expenses and provision of the same.
• Replace Laundry Attendant in case of holidays, days off, or absences.

What are we looking for

A Housekeeping Public Area Attendant serving Hilton is always working on behalf of our Guests and collaborating with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values below:

• Planning and organizing.
• Good oral and written communication.
• Previous experience in Laundry.
• Good interpersonal skills.
• Proficiency at an intermediate level with computers and computer programs including Microsoft Office.
• Committed to delivering a high level of customer service.
• Excellent standards of cleanliness.

It is advantageous in this position if you demonstrate the following capabilities:

• Ability to work in a team.
• Excellent attention to detail.
• Positive attitude.

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!