Housekeeping Manager

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy, and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.

Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guests' every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery, and adventure. This is not simply our job; it's our passion.

With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for an experienced Housekeeping Manager to join One&Only Royal Mirage Hotel in Dubai.

With the global growth of our brands, you will be an integral part of the resort's success, and your role goes beyond developing potential relationships with our clients, where you will be responsible for assisting the Director of Housekeeping to monitor and coordinate all aspects of the hotel housekeeping operation, including guest rooms and corridors.

Responsibilities

Key Duties and Responsibilities

• Oversee and coordinate all team members ensuring guests receive prompt and courteous service and all areas of the operation are running as per resort standard procedures and policies.
• Responsible for departmental roster/manning.
• Conduct Shift Briefings with Attendants, Team Leaders, and Assistant Managers with relevant information on day-to-day operations.
• Champion daily call requests, maintenance job orders, etc., to ensure there is no discrepancy or late close-out.
• Assist in documentation of projects such as Departmental Meetings and Trainings.
• Liaise closely with Front Office and Facilities regarding the Preventive Maintenance Program and Pest Control.
• Responsible for a smooth turnaround of operations and liaise with Front Office regarding late check-outs that will impact the midnight turnover.
• Assist evening Team Leader in developing Attendants' improvement of quality in room cleaning/turndown and develop excellent customer awareness skills.
• Link the HK and Front Office coordinators to ensure daily delivery of room turnover is completely linked with FO guest arrival patterns.
• Liaise with Guest Services to ensure their room type priority is also linked with the HK room turnover.
• Champion the daily measurement tools for productivity, Time and Motion, etc., ensuring there is no redundancy of duties.
• Carry out inspections of all areas.
• Coordinate and manage deep cleaning and special task schedules, ensuring all rooms and floor areas meet resort standards.
• Monitor and report to the Director of Housekeeping regarding the upkeep of furnishings, facilities, and equipment.
• Maintain good communication with team members ensuring performance is effectively managed.
• Ensure all team members are attending to duty in proper uniform, on time, and well-groomed.
• Identify and ensure the highest possible standard of cleanliness and maintenance of guest rooms and corridors.
• Oversee and monitor usage of guest room supplies and amenities at a realistic cost.
• Ensure that outside contractors are always working as per contract and resort standards.
• Oversee and control that housekeeping procedures are kept updated and in accordance with health and safety policies for personnel and guests.
• Ensure all team members and team leaders are trained and introduced to their duties as per resort standards and policies.
• Ensure all guest requirements are adhered to as per resort standards.
• Monitor, analyze, and execute training needs within the department as per resort standards.
• Oversee and carry out training for team leaders and team members when required.
• Be fully trained on resort emergency procedures and first aid as per resort standards.
• Coach, counsel, and discipline staff, providing constructive feedback to enhance performance.
• Have required training of resort PMS system to carry out duties efficiently and as per resort standards.
• Be flexible in working hours and scheduling as per resort requirements.
• Carry out any other job-related duties as requested by the resort.

Requirements

Skills, Experience & Educational Requirements

• Communication: speak and understand English.
• Previous experience would be advantageous.
• Strong interpersonal skills.
• Organizational skills.
• Leadership abilities.
• Strong customer service focus.
• Computer literate.

At One&Only, creating JOY is at the forefront of everything we do. If you are the one to make every detail count & are bold to go beyond the obvious in every task assigned with positive energy & have the passion to make it happen, then we are looking for you.

Please apply directly through this website and submit your most recent CV which includes a recent ID picture of you. Applications that do not meet the requirements will not be considered.

We thank you for your interest at Kerzner The One&Only Resorts. Please note that only shortlisted candidates will be contacted.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.