Housekeeping Manager

• Under the guidance of the Executive Housekeeper and within the limits of the policies, oversees and directs all aspects of the housekeeping department.
• To demonstrate pride in the workplace with a high level commitment.
• To promote a helpful and professional image to the internal and external customer.
• To use guest names whenever appropriate.
• To report to work within the requested time, prior to the commencement of duty, well-groomed and dressed to the uniform standard.
• To carry out any reasonable duties as requested by a Senior Manager.
• To be aware of the Hotel Management, their Office location, role and availability.
• To have a good knowledge of all the different types of Rooms, Hotel facilities, and hours of operation, Restaurants, Shops and Function rooms.
• To be well informed about special Functions and events held in the hotel on a daily basis.

Key Deliverables and Responsibilities

• To assist the Executive Housekeeper to control and direct the Housekeeping Department.
• Specific responsibility to assure a smooth operation with the highest Standards of Service.
• Service according to the Company’s Policies.
• To monitor the Day to Day Operation.
• To carry out Inventories of Equipment and Linen to ensure Costs are controlled and Hotel Standards are kept.
• To monitor close cooperation with all Departments and Guests.
• To conduct Orientation and Training programs to new and current Housekeeping heartists.
• To carry out daily Briefing, On Job Trainings and Appraisals within Department.
• To inspect daily Guest Rooms and Public Areas.
• To check VIP Rooms to ensure Cleanliness and Standards are kept to Hotel Standards.
• To monitor Guest Arrivals for special Guest Requests.
• To identify problem Areas as identified by Guest and Staff feedback.
• To establish and maintain effective heartists relations.

Operations:

• Ability to focus attention on details and be able to organize, prioritize and follow-up.
• Must be able to take initiative and work productively within any given period of time unsupervised. Should be aggressive and must work well under pressure.
• Ability to maintain confidentiality and security of all guest and general hotel information.
• Must be a team player, working well with other departments and co-workers.
• Ability to work flexible hours, including weekends and evenings if necessary.
• Ability to go the extra mile, to provide the extra attention in order to satisfy guests individual needs and wants.
• Should be creative, innovative and strive for continuous improvement.
• Should display leadership qualities in regards to thinking clearly, quickly, and making decisions.
• Ability to promote positive relationships with all guests in the hotel and company.
• Ability to prioritize and organize work assignments; delegate work.
• Ability to direct performance of staff and follow up with corrections where needed.
• Ability to motivate staff and maintain a cohesive team.
• Ability to ascertain departmental training needs and provide such training.
• Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
• Ability to remain calm and courteous with demanding/difficult guests and/or situations.
• Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals.
• Ensure that sufficient staffing is present to meet the daily business demands.
• Handle all disciplinary counselling as needed according to Movenpick policy.
• Communicate anticipated business demands daily with each heartist.
• Conduct daily line-ups.
• Ensure staff’s knowledge of hotel services, features, and amenities.
• Assign specific tasks to the staff as they arise.
• Monitor and ensure that the Housekeeping staff performs their job functions to the hotel’s standards.
• Assist the Housekeeping Staff whenever necessary in performing all job functions.
• Conduct ongoing training with existing staff and ensure that new staff is certified as required.
• Accommodate all guest requests in an accurate and efficient manner.
• Coordinate all group requests and needs.
• Monitor and maintain cleanliness and working conditions of equipment and supplies.
• Prepare work orders for equipment repairs and distribute to Engineering.
• Ensure all supplies are ordered with accurate usage factors and are received in a timely manner.
• Ensure that all pertinent information is documented in the logbook daily.
• Complete daily walk through with the night cleaners and evaluate their work.
• Ensure payroll is documented and submitted accurately and promptly.
• Ensure productivity forecasts are accurately completed and submitted timely.
• Conduct performance appraisals of designated staff as required.
• Assist in any emergency procedures such as Evacuation, Fire & Bomb Threat.
• To ascertain a high degree of cleanliness within the Rooms (to receive zero complaints about your department).

Qualifications

• Diploma or Degree in Hotel Management.
• Previous experience in the same industry.

Additional Information

• Strong leadership skills and the ability to manage a diverse team of employees.
• Excellent communication skills, both written and verbal.
• Ability to work well under pressure and prioritize tasks effectively.