Housekeeping Manager

The Housekeeping Manager is responsible for overseeing and leading the housekeeping staff in maintaining cleanliness and orderliness within a hotel, resort, or other hospitality establishment. This role involves managing the daily operations of the housekeeping department, including scheduling, training, and supervising staff members. The Housekeeping Manager ensures that all guest rooms, public areas, and back-of-house spaces are kept clean and well-maintained to meet high standards of cleanliness and hygiene. Additionally, they are responsible for managing inventory, ordering supplies, and maintaining budgetary constraints. Strong communication and leadership skills are essential for this role, as the Housekeeping Manager is expected to motivate and support their team to provide exceptional customer service. Experience in housekeeping operations and a thorough understanding of cleaning procedures and techniques are also required for this position.

Responsibilities

• Oversee and manage the daily operations of the housekeeping department.
• Develop and implement cleaning procedures and schedules to ensure cleanliness and sanitation of all areas.
• Train and supervise housekeeping staff to maintain high standards of cleanliness and customer service.
• Monitor inventory of cleaning supplies and equipment, and order replenishments as needed.
• Inspect rooms and common areas to ensure they meet quality standards and address any issues promptly.
• Handle guest complaints and requests related to housekeeping services in a professional and efficient manner.
• Coordinate with other departments to ensure smooth functioning of housekeeping operations.
• Maintain records and reports related to housekeeping activities, such as room occupancy and staff performance.
• Implement cost-saving measures and strategies without compromising on quality of service.
• Stay updated on industry trends and best practices in housekeeping management to continuously improve operations.

Minimum Requirements

• High school diploma or equivalent required; Bachelor's degree in Hospitality Management or related field preferred.
• Proven experience in housekeeping or hospitality management role.
• Strong leadership and interpersonal skills.
• Excellent organizational and time management abilities.
• Knowledge of cleaning standards and procedures.